Feminin
Chișinău
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WORK EXPERIENCE
Sales Agent | Gressi – FRA Airport / Switzerland | May 2024 – Jan 2025
- Welcomed and assisted international customers with personalised product recommendations.
- Built client trust through attentive, friendly service and deep product knowledge.
- Consistently exceeded daily and weekly sales goals.
- Handled inquiries and complaints with patience and professionalism, ensuring an exceptional experience.
- Adapted communication based on each customer’s language and cultural background.
L1 IT Customer Support Specialist | Everience – Romania | March 2023 – September 2023
- Delivered first-level technical support to French- and English-speaking clients via phone, email, and chat.
- Resolved IT issues efficiently, ranging from password resets to basic software and hardware troubleshooting.
- Maintained high customer satisfaction through empathy, clarity, and active listening.
- Collaborated with internal teams to escalate complex cases and improve resolution times.
- Excelled in a fast-paced, multilingual support environment.
Technical Support Intern | Syveco – France | January 2022 – July 2022
- Managed over 100 client orders, resolving issues with a 95% satisfaction rate.
- Reduced client downtime by 20% through prompt emergency handling.
- Collaborated across departments to solve complex issues, increasing response time and customer retention.
- Gained hands-on experience in CRM systems and client-facing communication.
EDUCATION AND CERTIFICATES
Master's Degree in Applied Foreign Languages and Marketing
Université Jean Moulin Lyon 3, France
September 2017 – July 2022
Focus: Multilingual communication, international marketing, intercultural business practices. Developed strong analytical and communication skills in English, French, Russian, and Korean.
LANGUAGES
- Romanian - Native
- Russian - Professional proficiency
- French - Upper-Intermediate (B2/C1)
- English - Advanced (TOEIC)
SKILLS
- Customer Relationship Management (CRM)
- IT Support (L1 troubleshooting)
- Microsoft Office Suite (Excel, Outlook, Word)
- Sales Techniques & Upselling
- Order Management
- Problem-Solving and adaptability
- Attention to Detail
- Time & Stress Management in High-Pressure Environments.
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