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Contact Center Agent
FIDELITY BANK PLC (Seconded by Workforce Group)
December 2021 – June 2022

PROFESSIONAL SUMMARY
An innovative and detail-oriented sales personnel with a strong foundation in customer retention. Proven experience in driving revenue growth, building long-term client relationship management, and cross-functional collaboration. Skilled in client on-boarding and strategic account management. Adept at problem-solving, data analysis, and delivering tailored solutions across industry. Demonstrated leadership in managing diverse teams and maintaining high service standards. Passionate about consultative sales approach and strong interpersonal skills.

SKILLS

• Team Management
• Organizational Skills
• Microsoft Office Suite
• Technology Proficiency
• Active Listening Skills
• Time Management Skills
• Administrative support
• Customer service
• Financial literacy
• Risk Management
• Conflict Resolution
• Analytical Thinking
• Inventory Management
• Problem-Solving Skills
• Presentation & Report Writing
• Written & Oral Communication

WORK EXPERIENCE

Relationship Manager (Assistant Banking Executive)
December 2024 – Till Date
FIDELITY BANK

• Cross-sold a range of banking products including loans, credit cards, and insurance to drive revenue growth.
• Acquired new clients and expanded the customer base through targeted sales and business development strategies.
• Monitored market trends and regulatory updates to provide accurate financial advice and maintain compliance.
• Performed market research and competitor analysis to uncover new business opportunities and maintain a competitive edge.

Relationship Manager (Executive Trainee)
June 2022 – November 2024
GUARANTY TRUST BANK

• Managed portfolio performance, consistently meeting and exceeding sales targets and KPIs.
• Resolved customer inquiries and complaints efficiently, ensuring a high level of client satisfaction.
• Collaborated with internal teams to deliver seamless banking experiences and timely service to clients.
• Assessed clients’ financial needs and delivered tailored banking solutions to support their financial goals.
• Conducted regular financial reviews and provided strategic recommendations to optimize client portfolios.

Quality Control Technician
GOAL GLOBAL INVESTMENT LTD
July 2018 – December 2018

• Monitored customer trends and preferences to support product improvement initiatives.
• Compiled detailed reports by collecting and analyzing customer feedback and service data.
• Collaborated with team members to meet performance targets and enhance service delivery.

INTERESTS
I like reading, researching, travelling, and meeting new people.

EDUCATION
Federal University Otuoke, Bayelsa State.
BSc. Microbiology December 2019.