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ABOUT MYSELF

Hospitality professional with 5+ years experience across the UAE and India as a bartender, waiter, and supervisor. Skilled in mixology, guest service, upselling, team training, and food safety compliance. Proven record of boosting customer satisfaction by 20%, reducing waste by 25%, and supervising staff for efficient operations. Multilingual (English, Hindi, Nepali, Russian - basic) and passionate about delivering exceptional guest experiences in fast-paced environments.

WORK EXPERIENCE

Tierra speciality coffee - Al Ain, Abu Dhabi, United Arab Emirates
City: Al Ain, Abu Dhabi
Country: United Arab Emirates
Supervisor / Cashier/Waiter
[2024 - Current]

• Supervise daily café operations and manage a team of 10+ staff members to ensure smooth service.
• Delivered personalized service, managing 60+ daily orders with 99% accuracy.
• Processed cash and digital payments with 100% accuracy.
• Trained new staff on POS systems, cash handling, and service standards.
• Maintained hygiene and cleanliness, earning a 4.9/5 customer satisfaction rating.
• Handled customer concerns promptly, resulting in a 20% increase in repeat business.

The Pianoman jazz club - New Delhi, India
City: New Delhi
Country: India
Bartender
[2022 - 2024]

• Created 15+ original cocktails, raising repeat clientele by 15%.
• Reduced inventory waste by 25% through proactive stock management.
• Mentored and trained 6+ staff in mixology and guest engagement.
• Ensured consistent drink quality during peak hours.

Hijack - New Delhi, India
City: New Delhi
Country: India
Assistant Bartender (Barback)
[2020-2022]

• Assisted bartenders in serving 100+ customers nightly.
• Improved drink presentation through garnish standardization.
• Streamlined bar restocking, cutting downtime by 30%.

EDUCATION AND TRAINING

Bachelor of Commerce (B.Com)
University of Delhi [2016 - 2019]
City: New Delhi
Country: India

LANGUAGE SKILLS

Mother tongue(s): Nepali | Hindi

Other language(s):
English

• LISTENING C2
• READING C2
• WRITING C2
• SPOKEN PRODUCTION C2
• SPOKEN INTERACTION C2

Russian

• LISTENING A1
• READING A1
• WRITING A1
• SPOKEN PRODUCTION A1
• SPOKEN INTERACTION A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

SKILLS

• Bartending & Mixology (Cocktail Creation, Garnishing, Beverage Pairing)
• Waiter Service (Table Management, Upselling, Order Accuracy)
• Hospitality & Guest Relations
• Supervisor Leadership & Team Training
• POS Systems & Cash Handling
• Food & Beverage Knowledge (Wine, Spirits, Coffee, Non-alcoholic Drinks)
• Inventory & Stock Control
• Health & Food Safety Compliance (EFST, HACCP knowledge)
• Conflict Resolution & Problem Solving
• Upselling & Revenue Growth

HOBBIES AND INTERESTS

Trekking, exploring global cuisines, competitive sports

FOOD SAFETY TRAINING CERTIFICATE

[2025 - 2030]
Food safety training From Abu Dhabi, UAE

Language levels:

• Nepali (5/5)
• Hindi (5/5)
• English (5/5)
• Russian (1/5)