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Dhaka, Bangladesh

PROFESSIONAL SUMMARY

Customer-oriented waiter with experience in the hotel service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Experienced in manufacturing and selling alcoholic beverages including food service.

EMPLOYMENT HISTORY

Waiter | Hotel Royal, Dhaka, Bangladesh | March 2018 – Present
Waiter | Kiangshi Chinese Restaurant, Dhaka, Bangladesh | March 2016 February 2018

• Provide excellent and attentive customer service by greeting guests, suggesting menu items, and ensuring a pleasant dining experience.
• Take accurate food and beverage orders, ensuring preferences and special requests are met.
• Deliver orders promptly, maintaining a high level of accuracy and presentation.
• Collaborate with kitchen staff to ensure orders are prepared and delivered correctly and promptly.
• Regularly update knowledge of menu items, ingredients, and any specials to provide informed recommendations to guests.
• Effectively handle cash and process payments using the restaurant's POS system.
• Assist in maintaining cleanliness and organization of the dining area, including setting up and breaking down tables, and maintaining a neat appearance.

Kitchen Helper | Crown Hotel, Dhaka, Bangladesh | January 2013 – February 2016

• Removed kitchen garbage and trash.
• Swept, mopped, washed and polished floors.
• Operated standard kitchen equipment with focus on safety and sanitation.
• Cleaned and sanitized kitchen including work surfaces, storage areas, appliances and equipment.
• Received unpack and store supplies in refrigerators, freezers, cupboards and other storage areas.

VOLUNTEER EXPERIENCE

• Participated in a relief distribution program organized by Hotel Royal, Dhaka, Bangladesh.
• Participated in a blood donation program organized by Red Crecent Society, Dhaka, Bangladesh.

EDUCATION

Higher Secondary Certificate (Grade – 12), Comilla Government Collage, Comilla, Bangladesh – 1998.

ADDITIONAL SKILLS

• Exceptional communication skills, both verbal and written.
• Computer knowledge, MS word, Internet browsing and emailing.
• Ability to work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Positive attitude and excellent selling techniques.

ACHIEVEMENTS

• Consistently providing exceptional service, ensuring customers have a positive dining experience and feel valued.
• Mastering the menu, including understanding ingredients, preparation methods, and being able to make recommendations based on customer preferences.
• Excelling in multitasking, prioritizing tasks, and maintaining a smooth workflow to ensure timely service delivery.
• Demonstrating excellent sales skills by successfully upselling menu items, suggesting specials, and maximizing revenue for the establishment.
• Working effectively with fellow waitstaff, kitchen staff, and management to create a harmonious work environment and deliver seamless service to customers.

CERTIFICATIONS

Certified waiter, Kiangshi Chinese Restaurant, Dhaka, Bangladesh.

LANGUAGE PROFICIENCY

• English - Fluent
• Bangla – Native (Mother Tongue)

REFERENCES

Available upon request.