Fișier CV încărcat

Date of birth: 08/06/1995
Nationality: Moldovan, Romanian, British
Gender: Male

CONTACT
Chisinau 4/1
Ialoveni, Moldova (Home)

WORK EXPERIENCE

De Jong Verpakking by Stora Enso
De Lier, Netherlands
Machine Operator
15/04/2025 - 30/07/2025

• Operated and monitored packaging and folding machines for corrugated cardboard production.
• Set up machines according to product specifications (size, print, fold type).
• Performed visual and manual quality checks on finished boxes to ensure compliance with standards.
• Carried out basic machine maintenance, such as cleaning, lubrication, and minor adjustments.
• Reported technical issues, machine downtime, and production output to supervisors.
• Loaded and unloaded raw materials and finished products; kept the work area organized.
• Followed all company safety procedures and wore appropriate PPE at all times.
• Collaborated with team members, including quality control and technical support, to meet production goals.

Portico Guest Services
London, United Kingdom
Receptionist/Office Admin
01/02/2022 - 31/10/2024

• Developed strong relationships with clients to ensure their satisfaction and loyalty.
• Served as an intermediary between clients and internal teams, addressing inquiries or concerns related to operations within the building.
• Monitored daily activities and key performance indicators using CRM systems and Microsoft Office software.
• Verified membership cards and visitor identification documents, ensuring the safety of staff and the work environment.
• Prepared office spaces, equipment, and support services for client meetings in conference rooms.
• Represented the company and promoted the brand through excellent service and professional presence.
• Managed operations in a dynamic environment with 11,000-14,000 members and visitors monthly.

Market Kitchen by Morrisons
London, United Kingdom
Café Supervisor
04/2021 - 02/2022

• Managed daily operations of the café and supervised staff to ensure maximum efficiency.
• Oversaw and ensured compliance with standards for takeaway deliveries.
• Achieved weekly and monthly sales targets set by management.
• Maximized profitability by promoting menu knowledge and sales techniques.
• Managed portioning, preparation practices, and overall presentation of food and beverages.
• Implemented excellent service standards for staff, enhancing customer satisfaction.
• Engaged with hundreds of customers daily, promoting the café's facilities and services.

London Council of Ealing
London, United Kingdom
Multi-role Operator (COVID-19 Testing Sites)
02/2020 - 01/2021

• Assisted in providing services at the local testing site, ensuring efficient communication and service delivery to hundreds of users weekly.
• Provided administrative support for testing, recording operations and managing test-related data.
• Worked closely with the Ealing Council and the NHS, adhering to and enforcing safety measures for users.
• Achieved the goal of delivering hundreds of COVID-19 test kits in the Ealing area and surrounding regions.
• Trained five new employees, resulting in their permanent placement.

Hilton Docklands Riverside
London, United Kingdom
Receptionist
01/2018- 02/2020

• Greeted guests in a courteous and professional manner, providing room keys and offering detailed information about hotel services, policies, and procedures.
• Maintained accurate records of financial transactions, including the collection of deposits, accommodation fees, and additional payments.
• Calculated invoices and correctly recorded room taxes, providing guests with complete and accurate details at check-out.
• Offered personalized and friendly service to accommodate guests' special requests, ensuring an excellent experience.
• Efficiently managed reservations, modifications, and cancellations using industry-specific software.
• Contributed to enhancing the brand image and customer loyalty by promoting and enrolling guests in the hotel's loyalty programs, directly increasing membership by 20%.
• Ensured quick and efficient check-ins and check-outs, reducing wait times and improving guest satisfaction.
• Monitored and resolved guest requests, including issues related to rooms, amenities, or additional services.
• Maintained a clean and organized reception area, adhering to health and safety procedures.
• Collaborated with housekeeping and other departments to ensure room availability and promptly meet guest requests.
• Handled correspondence and phone calls, providing helpful information and directing inquiries to the appropriate departments.

EDUCATION AND TRAINING

01/09/2011 - 08/06/2016
Rome, Italy
Tourism Diploma
Istituto Tecnico per il Turismo Livia Bottardi
Level in EQF EQF level 4

12/09/2022 - 12/09/2024
London, United Kingdom
Google IT Support
Coursera
Level in EQF EQF level 1

LANGUAGE SKILLS

MOTHER TONGUE(S): Romanian

Other language(s):

English

• Listening C2
• Spoken production C1
• Reading C2
• Spoken interaction C1
• Writing C1

Italian

• Listening C2
• Spoken production C1
• Reading C2
• Spoken interaction C1
• Writing C1

Russian

• Listening C1
• Spoken production A2
• Reading C1
• Spoken interaction B1
• Writing A2

Spanish

• Listening A2
• Spoken production A2
• Reading B1
• Spoken interaction A2
• Writing A2

Levels: A1 and A2: Basic user: B1 and B2: Independent user: C1 and C2: Proficient user

SKILLS

• Food safety and hygiene practices
• Customer relationship management
• Windows 10/11 computer literacy
• Foreign languages
• Proficient in Microsoft Office suite (Word, Access, PowerPoint)
• Privacy and security management online (VPN, password management)
• Utilization of cloud storage platforms (Google Drive, Dropbox, OneDrive, iCloud)
• Attention to detail
• Team collaboration
• Time management
• Physical stamina
• Adaptability

LINKEDIN COURSES

04/12/2024 - 23/12/2024
Digital Courses on LinkedIn Learning

• CompTIA IT Fundamentals (FCO-U61) Cert 1-3 by Scott Jernigan
• Learning Microsoft 365 by David Rivers
• The Landscape of Cybersecurity Threats by Marc Menninger
• Practical Ethics for Businesses and Individuals by Garrett Pendergraft and Madecraft
• Communicating with Diplomacy and Tact by Tatiana Kolovou
• Fundamentals of Azure Administration / Identity and Access Management/Security Concepts by David Elfassy
• IT Service Desk: Customer Service Basics by Fancy Mills-Knebel
• Introduction to Generative AI with GPT by Jonathan Reichental

COMMUNICATION AND INTERPERSONAL SKILLS

• Active listening
• Negotiation skills
• Professional writing
• Digital communication management
• Empathy and emotional intelligence

I developed these skills through various jobs, courses, webinars, and psychology books.

DRIVING LICENCE

• Driving Licence: B
• Driving Licence: British Driving License

HOBBIES AND INTERESTS

• Psychology
• Sports
• Music
• Personal Development

I authorize the processing of my personal data included in this CV in accordance with Article 13 of Legislative Decree No. 196/2003 - "Personal Data Protection Code" and Article 13 of GDPR 679/16 - "General Data Protection Regulation".