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Chisinau, Moldova
18 November 2000

LANGUAGES

• Romanian: Native
• English: Fluent, Cl level 108 TOEFL score
• Russian: Conversational, able to read and have a decent conversation

SKILLS

• Fraud detection & pattern analysis
• Compliance Awareness
• AML and behavioral assessment
• Payment processing systems operation
• Ticketing systems support & escalation workflows
• Admin Panels & Back Offices
• Log Analysis
• Quality Assurance
• Technical Troubleshooting
• Computer hardware assembly & troubleshooting
• Targeted product advice and sales assistance
• Customer support (email + live chat)
• Cross-Team Communication

PROFESSIONAL EXPERIENCE

KeepUp Systems
Financial Assistant
08/2024-10/2025 | Chisinau

• Processed high-volume transactions across multiple payment systems within strict compliance rules.
• Performed AML and fraud checks, investigated suspicious patterns, monitored and logged key transactions, tested financial features and services for vulnerabilities, and handled escalated finance-related tickets.

Technical Support Assistant
03/2023-07/2024 | Chisinau

• Resolved escalated cases using admin panels and back-office tools, performed quality testing and Excel-based data logging, conducted fraud checks, monitored user activity, analyzed logs to identify bugs or misuse, and escalated issues to internal teams or external partners.

Customer Support Representative
03/2022-03/2023 | Chisinau, Moldova

• Managed real-time customer communication via live chat and email, delivered accurate information about company services, troubleshot issues, and gathered necessary details to escalate complex cases to appropriate teams.

NewSmoke
Store Clerk
05/2021-01/2022 | Chisinau, Moldova

• Responsible for opening/closing and full store management, customer consultation, custom e-liquid mixing, coil rebuilding/cleaning, and retail sales of devices, accessories, and consumables.

ORGANISATIONS

National Youth Council of Moldova (CNTM)
Volunteer

• Assisted in organizing youth events by supporting logistics, setup, coordination, and various tasks required to ensure smooth event operations.

Little People Moldova
Volunteer

• Helped support pediatric cancer patients through therapeutic and recreational activities, emotional support, and hospital-based volunteer services.

EDUCATION

Bachelor
Rotterdam Business School
09/2019 - 12/2020 | Rotterdam, Netherlands

• Program not completed due to a change in career focus.

Baccalaureate Diploma
Orizont Theoretical Lyceum
05/2019 | Chisinau

Language levels:

• Romanian (5/5)
• English (4/5)
• Russian (3/5)