Fișier CV încărcat

Work permit: Romanian | Date of birth: 15/06/1993 |
Place of birth: Chisinau, Moldova | Nationality: Romanian

WORK EXPERIENCE

QUALITY ASSURANCE AGENT - 08/04/2019 - 13/09/2025

• Proficient in monitoring and evaluating customer interactions (calls, chats, and emails) to ensure full compliance with internal quality standards and service procedures.
• Strong analytical and reporting abilities, skilled at identifying performance gaps and delivering actionable feedback to agents and team leads.
• Experienced in utilizing CRM systems, and analytical tools (Excel, Google Sheets) for performance tracking and data visualization.
• Excellent communication and coaching skills, fostering a culture of continuous improvement and accountability.
• Highly organized with exceptional attention to detail, time management, and adaptability in fast-paced, remote working environments.

DANCING BEE- DANCE SCHOOL - CHISINAU, MOLDOVA
DANCE TEACHER/DANCE THERAPIST – 2022 - CURRENT

• Teach individuals or groups how to dance - helping them improve technique, rhythm, coordination, and expression. My job combines teaching, choreography, and motivation.
• Use movement and dance as a form of psychotherapy to help people improve their emotional, mental, and physical well-being. It's a profession that blends psychology, body awareness, and creative expression.

EDUCATION AND TRAINING

01/09/2012 - 15/06/2015 Chisinau, Moldova
BACHELORS DEGREE IN APPLIED LINGUISTICS Moldova State University
Field of study: Languages

LANGUAGE SKILLS

Mother tongue(s): ROMANIAN
Other language(s):

• ENGLISH
• PORTUGUESE
• RUSSIAN

| Understanding | Speaking | Writing | |---------------|----------|---------| | Listening | Reading | Spoken production | Spoken interaction | | C2 | C2 | C1 | C1 | | C1 | C1 | B2 | B2 | | C1 | C1 | B2 | B2 |

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

• Communication quality standards
• Customer relationship management
• Social skills

CERTIFICATIONS

Millenium, 20/12/2019
Certification in non-formal education
Certificate in Non-Formal Education
Focused on training methods, communication, and interactive learning techniques applicable to workplace development and coaching.
Mode of learning: Project based

PROJECTS

08/04/2020 - 15/06/2023
Eu4Youth Alumni
EU for Youth Alumni Program (2020-2023)
Role: Project Participant & Circle Leader - Mothers' Circle Initiative
Led and facilitated a community group for mothers within the EU for Youth Alumni network, focusing on peer support, empowerment, and personal development. Built strong leadership, mentoring, and intercultural communication skills through three consecutive years of active participation in international youth projects.

VOLUNTEERING

01/09/2016 - 22/10/2017 Aveiro, Portugal
European Voluntary Service (Solidarity Corps)
European Voluntary Service - Maternura | Aveiro, Portugal (1 Year- long term EVS project)

• Assisted in planning and delivering educational activities and support circles for mothers.
• Helped coordinate community events promoting mental health, parenting, and social integration.
• Built interpersonal, communication, and problem-solving skills while collaborating with multicultural teams.

Language levels:
ROMANIAN (5/5)
ENGLISH (5/5)
PORTUGUESE (4/5)
RUSSIAN (4/5)