Fișier CV încărcat

Chisinau CU

SUMMARY

I am a driven Store Manager with over 5 years of experience in retail management. As a hardworking team leader, I take pride in training and guiding my staff to develop their product knowledge, ensure customer satisfaction, and achieve sales targets. My enthusiasm for exceeding business goals helps foster a fruitful work environment that contributes to business success.

SKILLS

• Microsoft Excel
• Microsoft Word
• PowerPoint
• Product Knowledge
• Strategic Planning
• Inventory management
• Sales analysis
• Customer relationship management
• Team leadership
• Problem solving
• Performance evaluation
• Customer service excellence
• Team leadership and coaching
• Operations management
• Strategic planning
• Customer relations

EXPERIENCE

STORE MANAGER | 11/2024 to 11/2025
Puma - Anand, India

• Managed day-to-day store operations, including stock levels, staff rotations, and customer service standards.
• Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Managed store budget, controlling expenses to ensure financial targets were met.
• Oversaw inventory management, reducing stock loss through effective control measures.
• Actioned customer feedback to improve product and service provisions.
• Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
• Led training sessions for new staff and provided ongoing team support.
• Ensured compliance with company policies and local regulations consistently.
• Managed inventory tracking and physical inventory counts to minimize loss.

STORE MANAGER | 02/2024 to 11/2024
Dcot by Donear - Anand, India

• Exceeded store sales by 20%.
• Analyzed sales data, including profit and loss statements, to compose a store budget that cut costs by 22%.
• Planned and implemented all seasonal floor sets to ensure they meet company standards and deadlines.
• Trained and supervised the team to deliver on store sales targets.
• Implemented VM strategies to enhance product visibility and drive sales.

STORE MANAGER | 07/2023 to 01/2024
Spykar - Nadiad, India

• Managed sales records, reconciled cash, and made bank deposits while performing store opening and closing duties.
• Evaluated team performance and handled disciplinary actions.
• Prepared detailed reports on store performance, presenting to senior management for strategic planning.
• Analyzed sales data to identify trends, forecast demand, and adjust product ordering accordingly.

SALES OFFICER | 07/2019 to 06/2023
Trent Ltd (Westside) - Mumbai, India

• Joined the organization as a sales associate, then promoted to Sales Officer.
• Recruited, hired, and trained 20+ associates, developing them into productive team members with excellent product knowledge.
• Protected store assets and merchandise by adhering to company operation standards.
• Contributed to 30% of store sales through analysis skills, business acumen, and staff development.
• Achieved a 0.02% shrinkage control score.
• Part of HR & account assistance, managing the West Region audit score improvement.

EDUCATION AND TRAINING

• G.S.E.B M.Upatel SSC
• Tv Patel - Anand, Gujarat, India 12th
• Moldova Technical University - Chisinau, Moldova Romanian Language

ACCOMPLISHMENTS

• Increased customer satisfaction through effective team leadership and improved store operations.
• Achieved a notable sales growth by exceeding sales goals consistently over years.
• Successfully reduced inventory shrinkage through diligent monitoring and staff training.
• Engaged actively with the community, strengthening brand loyalty and store presence.

LANGUAGES

• Gujarati: First Language
• English: Upper Intermediate B2
• Hindi: Proficient C2