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Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Front Desk Receptionist

Grand Hotel, Malta

• Managed front desk operations to ensure seamless guest check-ins and check-outs. Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Greeted visitors warmly, creating positive first impression of organization.
• Provided accurate information about rates, room types, and hotel services.
• Managed daily arrivals and departures.
• Confirmed and modified bookings according to guest requests and hotel availability.

Skills

• Customer service
• Guest relations
• Front office management
• Cash handling
• Check-in/check-out procedures
• Phone and email communication with guests
• Booking system

Store Manager
Morgan Shop, Camilleri Group, Malta

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training, and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Implemented inventory management systems, optimizing stock levels and reducing losses.
• Analyzed sales data to identify trends, driving strategic merchandising decisions.

Sales Assistant
Promod Shop, Camilleri Group, Malta

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Beauty Salon Reception
Bettina Beauty Salon, Malta

• Assisted in the selection of new salon products, ensuring high-quality offerings for clients' needs.
• Implemented comprehensive safety protocols in compliance with state regulations, ensuring a safe and healthy environment for both clients and staff.
• Ensured all equipment was well-maintained and functioning properly through regular inspections and repairs as needed.
• Assisted clients in selecting appropriate services based on their individual needs, ensuring optimal satisfaction with results.

Administrator of a Family Runs Boutique Hotel
Bolbocean Self Employer, Chisinau

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Implemented new email management strategy, reducing clutter and improving communication efficiency.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Teacher, German/Romanian Language and Literature
M. Cogalnicean Theoretical High School, Chisinau

• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
• Collaborated with colleagues to develop curriculum aligned with educational standards.

Operator/Translator in German Company
German Company, Chisinau

• Dealt with mails and confidential documents.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Monitored equipment performance, identifying issues and facilitating timely maintenance.
• Optimized machine settings to achieve superior product output, meeting and exceeding production targets.

Education

Higher Education Pedagogical State University: Foreign Languages And Psychology
Pedagogical State University Ion Creanga - Chisinau, Republic Moldova