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WORK EXPERIENCE

• COMPUTER SCIENCE COLLEGE FROM CHISINAU – CHIŞINĂU, MOLDOVA
  TEACHER OF HISTORY AND SOCIAL-HUMAN SCIENCES – 01/09/2005 – 31/05/2006

• STATE UNIVERSITY OF MOLDOVA – CHIŞINĂU, MOLDOVA
  TEACHER OF MODERN AND MEDIEVAL HISTORY OF SOUTHEAST EUROPE – 01/11/2008 – 15/04/2009

• ORANGE MOLDOVA S.A. – CHIŞINĂU, MOLDOVA
  HELP LINE ASSISTANT – 17/11/2009 – 20/02/2011
  LOYALTY & RETENTION EXPERT – 21/02/2011 – 31/08/2020
  PROCESS ANALYST / PM & BA – 01/09/2020 – 01/01/2023

  • Analyze voice of the process and measure voice of data in order to transform them from critical to quality. Find solutions for process improvement.
  • Work together with stakeholders in order to define the business needs and transform them in specification document for implied in development teams.
  • Assure the development and business requirement implementations within the agreed terms.
  • Testing projects, or providing support for the team of testers (test-book development or validation, test document development).
  • Preparing information for the front line teams about the new implemented project.
  • Follow up of the implemented process.

• ORANGE MOLDOVA – CHISINAU, MOLDOVA
  BUSINESS ANALYST – 02/01/2023 – 31/10/2023

  • Research and understand the strategic position of businesses and companies in relation to their markets and their stakeholders.
  • Collaboration with stakeholders from our company to transform their requirements into a business requirements document.
  • Collaboration with IT Teams as a Project Manager in order to respect the terms for business requirements implementation.
  • Analyse and present their views on how the company, from many perspectives, can improve its strategic position and internal corporate structure.
  • Assess needs for change, communication methods, technology.
  • Solve process problems escalated both by internal and external customers.

• ORANGE MOLDOVA S.A. – CHISINAU, MOLDOVA
  ICT DIGITAL SOLUTIONS EXPERT ENGINEER – 01/11/2023 – 12/04/2024

  • Define, analyze, coordinate & launch projects aiming to improve Front Line processes and Customer Experience: Project Manager for transformation projects/programs (process automation, etc.)
  • Contribute as Process/Business Analyst to projects initiated by other Stakeholders
  • Establish or adjust sales process according to Marketing Offers
  • Analyze voice of the process and measure voice of data in order to transform them from critical to quality. Find solutions for process improvement.
  • Work together with stakeholders in order to define the business needs and transform them in specification document for implied in development teams.
  • Assure the development and business requirement implementations within the agreed terms.
  • Testing projects, or providing support for the team of testers (test-book development or validation, test document development).
  • Preparing information for the front line teams about the new implemented project.
  • Follow up of the implemented process.
  • Identify gaps in the existing processes and procedures, propose corrective actions, monitor the implementation and outcomes of these actions to verify if they bring the expected results.

• OTP BANK MOLDOVA – CHIŞINĂU, MOLDOVA
  IT PROJECT MANAGER – 15/04/2024 – CURRENT

  • Plan, execute, and oversee projects from initiation to completion within budget and schedule constraints.
  • Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Develop and maintain detailed project plans, schedules, and budgets to track progress and ensure adherence to deadlines.
  • Allocate resources, including personnel, time, and budget, effectively to meet project objectives.
  • Lead and motivate cross-functional teams to achieve project goals and deliver high-quality results.
  • Identify and mitigate risks and issues throughout the project lifecycle to minimize disruptions and delays.
  • Communicate project status, updates, and key milestones to stakeholders through regular reports and meetings.
  • Facilitate decision-making and problem-solving processes to address challenges and maintain project momentum.
  • Ensure compliance with project management best practices, methodologies, and standards.
  • Foster a collaborative and inclusive work environment that promotes innovation, creativity, and continuous improvement.

EDUCATION AND TRAINING

• 01/09/2001 – 15/06/2005
  BACHELOR'S DEGREE IN HISTORY
  State University of Moldova, Faculty of History and Psychology

• 12/2020
  BUSINESS PROCESS MANAGEMENT
  Axioma Solutions

• 02/2021
  COMUNICARE TRANSVERSALĂ
  ARGO Consulting

• 06/2021
  BUSINESS ANALYSIS FUNDAMENTALS (ONLINE) 21 HOURS
  AdCognos

• 12/2021
  LEAN SIX SIGMA, YELLOW BELT CERTIFICATE
  Orange Group

• 01/2022
  CUSTOMER JOURNEY ESSENTIAL
  Orange Group

• 06/2022
  VISA RSC ORANGE
  Orange group

• 09/2022 – CURRENT
  CONTINUOUS IMPROVEMENT PROGRAM, GREEN BELT
  Orange Group

• 09/2022
  PUBLIC SPEAKING
  Professional Speaker, trainer Ilie Dercaci

• 09/2022
  TRAINING FOR TRAINERS
  Professional Speaker, trainer Ilie Dercaci

• 21/08/2023 – 25/08/2023
  online, Moldova
  BUSINESS ANALYSIS
  Ad Cognos, trainer - Victoria Cupet

• 22/05/2023 – 24/05/2023
  online, Moldova
  PROJECT MANAGEMENT FUNDAMENTALS
  Trellix

• 25/09/2023 – 29/09/2023
  Online, Moldova
  LEAN SIX SIGMA GREEN BELT TRAINING,
  Orange Group

• 09/2024 – 11/2024
  Chişinău, Moldova
  INTERNAL CONTROL AND RISK MANAGEMENT
  OTP Bank Moldova

LANGUAGE SKILLS

• Mother tongue(s): ROMANIAN
• Other language(s):
  • RUSSIAN: C2 Listening, C1 Reading, C1 Spoken production, C2 Spoken interaction, B2 Writing
  • ENGLISH: B2 Listening, B2 Reading, B2 Spoken production, B2 Spoken interaction, B2 Writing
  • FRENCH: B1 Listening, B1 Reading, A2 Spoken production, A2 Spoken interaction, A2 Writing
  • ARABIC: A1 Listening, A1 Reading

SKILLS

• Outlook, Zoom
• Proficient with Microsoft VISIO and xMind
• Online collaboration tools (Miro, Trello, Asana, Zoom, Microsoft Powerpoint, Microsoft Excel, Microsoft Word)
• Agile Methodologies (Scrum, Kanban)
• Teams, etc.
• Open project
• Minitab (statistics)
• Project Management Software (Jira, Trello, Workfront, Sharepoint, etc.)
• Microsoft Project
• Spira