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Team leader or Project manager

Education

• Bachelor degree in Philology French Language and Literature- English Language
  STATE UNIVERSITY OF MOLDOVA
• Top Management
  SBC School of Business Communication, Chisinau
  • Model complex de management organizational
  • Regulamente si Business procese
  • Motivarea materiala si nemateriala a angajatilor

Employment

• Sep 2000 - Jun 2005
• Feb 2024 - May 2024

Skills

• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Excel
• Microsoft Office SharePoint
• SAP (MMBE, MB52, MB51, COR2, CO004, MIGO, COR4N, VT11 etc..)
• ORIGAMI
• MS TEAMS
• Good communication skills
• Leadership
• Responsible and punctual
• Ability to work independently and in team

Experience

Research Associate
Pedersen & Partners SRL
Feb 2024 - Present

• Identify target companies and executives according to the specific criteria of each project.
• Profile Analysis and Candidate Outreach. Contact approved executives, and conduct pre-screening interviews.
• System Updates and Documentation. Maintain timely updates in the system, including contact history, interview notes, resumes, reports, and comments.
• Interview Arrangements
• Coverage Documentation
• Collaboration and Availability

Team Leader Customer Service
International Services Data Processing SRL, Chisinau
Jan 2019 - Dec 2024

• Project management (Identify the Customer/ Flow to be handled; Create Process Flow; Plan the number of FTEs based on volume; etc..)
• Main contact person for the admin team abroad
• Divide and optimize workload equally within the team
• Receive requests on additional flows for existing and/ or new customers
• Work on development of improvements (for example XML, EDI)
• Handle customer complaints: investigating root cause; working out corrective/preventive actions and inform the team of which actions to be taken.
• Provide on-job trainings to Starters, Data Processors and Customer Experts
• Provide admin trainings to all Customer Experts of the team
• Assign backup(s) in case of absence within the team
• Organize regular team meetings
• Problem solving
• Following up lead times
• Share experiences and knowledge with other team leaders
• All the tasks are executed according to Action timing

Customer Expert Customer Service Operator
International Services Data Processing SRL
Jan 2016 - Jan 2019

• Inside-out knowledge of all procedures and systems within the team
• Fluent in all Plato processes and in all SAP processes or other software required to fulfil the administrative tasks
• Fluent in issue/error solving in SAP and Plato (traceability in activities)
• XML error solving (if applicable in the customer setup)
• Provide training to Starters, Data Processors and Customer Experts
• Check files processed by Starters and perform spot checks for all files created by the team
• Files processed by Customer Experts are only checked by themselves
• Keep manuals up to date based on changes of a procedure received via mails and/or calls, or other means of communication
• Backup of Team Leader tasks (during the absence of a team leader, his/her tasks will be divided amongst one or multiple Customer Experts
• Daily follow-up: Open orders follow-up Stock management Set-up stock recon for both finished goods and packaging material at least once a month
• Customer related: Answering and analysing customer complaints independently and/or create event (in case assigned as a back-up)
• Service Level agreement (SLA) KPIs: Quality / Complaints/Claims

Database administrator
Judicial Informational Center Ministry of Justice
Jan 2014 - Dec 2015

• Web sites administration
• IT sector

Transport Manager
EXIM TRANS SRL
Jan 2013 - Nov 2014

• Customs declaration TIR EPD System
• Register the Company at the State Registration Chamber
• Activity related to transport management
• Preparing documents and obtaining legal movement within the country and to other States, EU, CIS
• Ensuring registration and exclusion of transport units within/out the enterprise
• Maintaining partnership with insurance companies and tracking claim files

Transport Manager
BUTUC TRANS SRL
Dec 2009 - Nov 2012

• Preparing files for visa application for drivers
• Activity related to transport management
• Preparing documents and obtaining all documentation for legal movement within the country and to other States, EU, CIS
• Ensuring activity registration and deregistration of transport units within the enterprise
• International transport

Office-manager translator / Manager
AGGESTUS SRL
Oct 2005 - Nov 2012

• Translation of documents, contracts in French, English, Romanian, Russian
• Conducting negotiations with collaborating companies from Europe
• Drafting contracts, letters
• International transport

Courses

• Operational management of FTEs
• Headhunting and evaluation of new employees
• Financial and non-financial motivation of employees Regulations and business processes
• Project Management
• The Complete NLP Practitioner Masterclass + Certificate

Technical skills

• Team Leadership
• Analytical Skills
• Business Analysis
• Supply Chain Management
• Logistics Management
• Process Improvement
• Leadership
• Communication
• Customer Service
• Inventory Management
• SAP Portal
• XML Import/Export
• Operations
• International Logistics
• SAP Logistics
• KPI Reporting
• Key Performance Indicators
• Human Resources (HR)

Communication skills

• Good communication skills gained through my experience as manager of transport
• Good communication skills gained through my studies at ART TRIUMPH at "Art of Oratorical Public speaking" course
• Trainings for NLP helped me to better communicate and understand people

Organisational / managerial skills

• Leadership gained through my experience as manager of transport responsible for a team of 10 people
• Project and Team Management
• Project management in Logistics

Additional Information

• Seminars: ENHANCING CYBER SECURITY (TALLIN 2015)