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Nationality: Moldovan

WORK EXPERIENCE

Qatar Airways - Doha, Qatar
City: Doha
Country: Qatar
Operation Supervisor
[20/05/2022 - 17/08/2025]

• Conducted flight briefs by highlighting every team member's responsibilities, discussing customer profile to address specific trends and possible solutions.
• Ensured all resources were provided for the smooth operation based on expected load and signed invoices.
• Checked the paperwork needed as per destination requirements and coordinated between flight deck and ground services.
• Ensured services are conducted as per company standards and within the required time frame.
• Coached junior team members in better understanding their role and prepared senior members for their promotion by advising appropriate training.
• Documented incident reports using Rolls-Royce SMS Solution and submitted performance insights using iPrism platform.

Qatar Airways - Doha, Qatar
City: Doha
Country: Qatar
Premium/Economy Cabin Crew
[27/11/2014 - 20/05/2022]

• Conducted pre-flight checks of assigned zones and prepared the cabin for boarding.
• Welcomed and redirected passenger flow and took care of special needs passenger.
• Conducted service and completed any assigned tasks.
• Reported relevant incidents to my supervisors.

ICS SandMedia Technologies – Chisinau, Moldova
City: Chisinau
Country: Moldova
Quality Assurance Analyst
[09/2013 - 06/2014]

• Conducted internal QA audits ensuring SLA adherence.
• Produced quality reports and recommended corrective actions.
• Supported training improvements through data-driven insights.

ICS SandMedia Technologies - Chisinau, Moldova
City: Chisinau
Country: Moldova
Customer experience manager
[12/2011- 09/2013]

• Coached staff and tracked performance KPIs.
• Managed team workflows to improve productivity and service outcomes.
• Handled customer escalations with strong resolution success.

EDUCATION AND TRAINING

Master in Economic Sciences
Academy of Economic Studies of Moldova [01/09/2009 - 31/05/2011]
City: Chisinau
Country: Moldova
Field(s) of study: International Trade

Licence in Management and Administration
Universite d'Orleans [2008 - 2009]
Country: Moldova
Field(s) of study: Business, administration and law:

• Management and administration

Licence in Economic Science
Academy of Economic Studies of Moldova [01/09/2006 - 31/05/2009]
City: Chisinau
Country: Moldova
Field(s) of study: World Economy and International Economic Relations

LANGUAGE SKILLS

Mother tongue(s): Romanian
Other language(s): English - C2 Proficient | French - B1 Intermediate | Russian - B1 Intermediate

SKILLS

Soft Skills
Decision-making / Organizational and planning skills / Incident Reporting / Coaching and Training / Leadership / Customer experience / Conflict Resolution

Technical Skills
Microsoft Excel / Microsoft Office / Microsoft Powerpoint / Social Media / Google Drive / Microsoft Word

ABOUT ME

10+ years experience with a multicultural company, improving service delivery, compliance, and operational performance. Recognized for handling high-pressure situations calmly, and elevating team performance through clear communication and practical guidance. Passionate about continuous improvement, quality culture, and helping people perform at their best.