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FOUNDER AND CEO URAN-ABC SRL
Dezrobirii 14 bloc 24 scara bet 2 ap 30,
Bucuresti, Romania

ABOUT ME
As an adept professional in the IT Telecommunication and industry, I bring a robust portfolio of skills, including advanced data analysis, comprehensive technical support, and dynamic problem-solving capabilities. My track record showcases a proven proficiency in managing intricate projects, adeptly addressing customer complaints, and enhancing knowledge management systems. I am particularly skilled in leveraging cutting-edge technical tools to sift through extensive data sets, extracting pertinent information, and converting it into actionable insights that drive success and innovation. My expertise lies in not just understanding the complexities of technology, but in applying that knowledge to deliver tangible results.

PERSONAL DETAILS
Date of birth: 29.08.1983
Nationality: Moldavian, Romanian
Visa status: Approved
Marital status: Maried

WORK EXPERIENCE

HEWLETT PACKARD ENTERPRISE
Bucuresti
May 2021- Present
Technical Support Coordinator (Vivacom)

• Utilized technical tools to identify relevant information in large data sets (big data).
• Evaluated identified information and translated it into actionable insights.
• Developed syntheses and complex analyses on topics of national interest.
• Demonstrated resilience in prolonged intellectual effort and routine activity.
• Managed multiple tasks or cases simultaneously with minimal supervision.

Single Person of Contact (SPOC DTAG)

• Expertly troubleshoot and resolve complex technical issues, ensuring customer satisfaction and system integrity.
• Proactively share best practices to minimize future problem occurrences and enhance operational efficiency.
• Develop and communicate clear action plans to customers, securing consent and safeguarding network performance.
• Replicate customer environments in a lab setting to accurately diagnose issues and test solutions.
• Promptly escalate unresolved issues while maintaining transparent communication with customers.
• Consistently contribute to the organization's Knowledge Management system, enhancing collective expertise.
• Maintain effective communication with project teams and clients, ensuring alignment and collaboration.
• Manage cutting-edge telecom software platforms, staying at the forefront of industry innovation.
• Respond to customer inquiries in a timely manner, adhering to company KPIs and ensuring case resolution.
• Set and manage customer expectations with a keen understanding of service entitlements and issue complexity.
• Keep meticulous case documentation and maintain ownership throughout the resolution process.
• Escalate complex cases in a timely fashion, ensuring access to additional expertise when needed.
• Engage in process and quality improvement projects, demonstrating a commitment to continuous enhancement.
• Handle multiple tasks or cases simultaneously with minimal supervision, showcasing strong organizational skills.
• Actively pursue self-improvement in both technical and business process knowledge, driving personal and professional growth.

OPTIVA INC.
USA
Mar 2018- Mar 2019
Manage services engineer Consultant

• Collaboratively engaged with team members for cross-training and knowledge-sharing in cutting-edge technologies, ensuring collective proficiency and support excellence.
• Championed the Pair Support initiative, fostering a team-oriented culture focused on collaborative problem-solving and continuous skill enhancement across all product lines.
• Specialized in analytical resolution of complex technical issues, exceeding the capabilities of L1 Customer Support Engineers, to maintain high customer satisfaction.
• Expertly navigated and defused escalated customer scenarios, maintaining poise and ensuring positive outcomes.
• Excelled in translating complex technical solutions into clear, understandable language for non-technical customers, facilitating effective communication and understanding.

LANGUAGES

• ROMANIAN
• ENGLISH
• RUSSIAN

GINESS GROUP
Chisinau
Mar 2019- Present

ERICSSON GSC ROMANIA
Bucuresti
Aug 2015- Oct 2016
System and Service integrator

• Expertly integrated Giness services within operator networks for enhanced connectivity and performance.
• Skilled in installing and optimizing Linux, MySQL, and VMware server solutions tailored to operator requirements and network specifications.
• Proficient in troubleshooting, reconciling, and supporting complex technical issues to ensure seamless service delivery.
• Provided second-tier technical support, effectively resolving customer complaints and maintaining high satisfaction levels.
• Participated in rigorous testing and successful implementation of cutting-edge services, contributing to continuous improvement.
• Conducted in-depth analysis of user traffic and identified system bottlenecks to optimize network efficiency.
• Diligently updated and managed system configuration databases, ensuring accuracy and reliability.
• Collaborated with suppliers, standard organizations, and other operators to assimilate and disseminate critical information.
• Developed comprehensive traffic reports and monitored trends to inform strategic decision-making.
• Considered redundancy, risk management, and traffic distribution in the planning and design of network expansions for robust and scalable solutions.

Planning and engineering Technical coordinator

• Spearheaded comprehensive planning and design for long-term and medium-term projects within the Infrastructure & Product Lifecycle Management framework, optimizing cost-effectiveness and ensuring alignment with technological advancements.
• Conducted thorough post-incident analysis in line with Problem Management protocols, approving changes impacting network or service topology to maintain service integrity.
• Drove Network and Service Performance Management, coupled with strategic Capacity Management, to guarantee optimal performance and scalability in line with business objectives and growth forecasts.

ERICSSON GSC ROMANIA
Bucuresti
Apr 2015- July 2015
E2E Technical coordinator

• Spearheaded end-to-end coordination for a dedicated customer, leveraging in-depth knowledge of customer networks to expedite complex investigations and mitigate network impact.
• Expertly assessed network changes, identifying risks and potential service disruptions with precision.
• Provided specialized MVNO Back Office Technical Support, effectively addressing and resolving customer complaints within the IT and Telecommunication sector.

ERICSSON GSC ROMANIA
Bucuresti
May 2015-Aug 2015
Second level Manage Service Engineer MVNO

• Spearheaded quality control and performance monitoring for VAS platforms, including SMSC and MMSC.
• Provided expert second-level technical support for customer issue resolution.
• Played a key role in the testing and deployment of new services, ensuring seamless integration.
• Conducted in-depth analysis of user traffic and identified system bottlenecks to optimize performance.
• Responsible for the regular update and maintenance of the system configuration database.
• Actively gathered and disseminated critical information from suppliers, standards organizations, and industry peers.
• Developed comprehensive traffic reports, monitoring trends to inform strategic decisions.
• Designed expansion plans with a focus on redundancy, risk management, and efficient traffic distribution.

SA MOLDCELL
Chisinau
Jun 2008- Jun 2014

STATE ENTERPRISE SA MOLDTELECOM
Chisinau
July 2005-Jun 2008
Value Added Services Engineer

• Spearheaded quality control and performance monitoring for VAS platforms, including SMSC, MMSC, VM/CallNotes, and Application servers.
• Provided expert second-line technical support for customer complaint resolution.
• Played a pivotal role in the testing and deployment of innovative services.
• Conducted comprehensive analysis of user traffic and identified system bottlenecks.
• Diligently updated and managed the system configuration database.
• Synthesized information from suppliers, standard organizations, and peer operators to inform strategic decisions.
• Developed and analyzed traffic reports to monitor and forecast usage trends.
• Strategically considered redundancy, risk management, and traffic distribution in the planning and design of system expansions.

Engineer- programmer

• Managed real-time Internet traffic monitoring to ensure network integrity.
• Implemented robust flood attack detection mechanisms and executed effective blocking strategies.
• Efficiently opened and resolved Trouble Tickets (TT) with Internet Service Providers (ISP) to maintain seamless connectivity.

EDUCATION
STATE UNIVERSITY OF MOLDOVA
2005
Licentiate in field of Mathematics, specialty Applied Mathematics
Graduated from STATE UNIVERSITY OF MOLDOVA with a focus on social sciences and foreign languages.

SKILLS

• MySQL
• Management
• HTTP
• SOAP API
• WSO2 application
• BPMN
• Apache
• Linux
• Telecommunications
• Jira
• Business Requirements
• Planning
• Technical Support
• Wireshark
• Problem Solving
• VM (Operating System)
• Leadership
• HyperText Markup Language (HTML)
• Unix
• SQL (Programming Language)
• System Configuration
• Troubleshooting (Problem Solving)
• Communications
• Product Lifecycle
• Problem Management
• Kannel
• Customer Support
• Traffic Control
• PHP (Scripting Language)
• Network Service
• VMware Servers
• Information Processing

HOBBIES

• Swimming
• Play Chess
• Signalling System 7 (SS7)