Fișier CV încărcat

Chisinau, Moldova

Professional Summary

Multilingual and adaptable professional with experience in customer support, education, and treasury operations. Skilled in managing client communications, resolving issues efficiently, and supporting financial transactions in a fast-paced environment. Strong background in English language education and cross-cultural communication, combined with excellent analytical and interpersonal skills. Passionate about providing outstanding service and building long-term client relationships within the fintech sector.

Work Experience

Customer Support & Treasury Specialist - PointPay (Remote) | Mar 2025 - Present
Provide real-time support to customers via chat and email, ensuring timely and accurate assistance. Handle inquiries related to deposits, withdrawals, and transaction processing within the platform. Collaborate with the treasury department to verify and process crypto and fiat transactions securely. Maintain up-to-date knowledge of company policies, compliance requirements, and digital asset trends. Demonstrate empathy and professionalism in resolving user concerns while promoting platform trust.

Private English Tutor - Self-Employed | Jan 2023 - Present
Deliver personalized English lessons to students of different levels and goals, including test preparation. Design tailored study plans focusing on speaking fluency, grammar, and practical communication. Utilize digital tools and interactive materials to create engaging online learning experiences.

English Teacher - Lyceum Moldo-Finlandez, Chisinau, Moldova | Aug 2022-Jun 2024
Taught English to middle and high school students using communicative and task-based methods. Created structured lesson plans and assessments aligned with international standards. Supported students in improving their exam performance and overall language confidence.

English Tutor - IELTC International English Centre, Chisinau, Moldova | Apr 2022 - Sept 2022
Conducted IELTS-focused group and private lessons to enhance learners' test strategies and skills. Monitored progress and provided detailed feedback for measurable improvement.

Intern - Altamira Company, Chisinau, Moldova | Jul 2017 (120 hours)
Assisted with administrative tasks, client communications, and project documentation. Gained early experience in teamwork, business communication, and office organization.

Education

University of Bamberg, Germany
M.A. in English and American Studies | Oct 2018 - Nov 2021

University of Opole, Poland
B.A. in English in Public Communication | Sept 2015 - Jul 2018

Liceul Teoretic Petru Movil, Chisinau, Moldova
Diploma de Bacalaureat | Sept 2003 - Jun 2015

Key Skills

Customer Support & Treasury

• Live chat and email support
• Ticketing and CRM systems (Zendesk, Intercom, Freshdesk)
• Transaction verification and reporting
• Attention to detail and problem-solving
• Complaint resolution and customer satisfaction

Communication & Language Skills

• English - Advanced (TOEFL IBT 112)
• Romanian - Fluent
• Russian - Native
• German Elementary (A2)
• Polish - Basic

Digital Tools

• Microsoft Office, Google Workspace, CRM platforms
• Remote collaboration tools (Slack, Zoom, Trello)
• Knowledge of blockchain and digital assets basics

Personal Qualities

Empathetic | Reliable | Analytical | Quick Learner | Team-Oriented | Calm Under Pressure | Culturally Sensitive