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Languages Spoken:

• Romanian - Native speaker
• Russian - Fluent (reading, writing, speaking)
• English - Fluent (reading, writing, speaking)

EDUCATION AND TRAINING:

• "Ion Creangă" Theoretical High School, Ermoclia, Ștefan-Vodă District, 2011
• European Studies University of Moldova, Faculty of Law, Chișinău, 2016

PERSONAL SKILLS:

• Knowledge of Microsoft Office (MS Word, Excel, PowerPoint) and Windows applications
• Driver’s license (manual, categories BCE)
• Disciplined, attentive, hardworking, and dedicated
• Responsible
• Punctual
• Communicative and friendly
• Able to resolve conflicts peacefully
• Organized person
• Ability to establish and maintain effective working relationships with people of different temperaments

PROFESSIONAL EXPERIENCE:

Libra Logistics SRL. October 2024 - current

• Position: Dispatcher/Transport Manager
• Main Responsibilities:
  • Manage and coordinate all dispatch operations as the primary communication link between customers, drivers, and warehouse teams
  • Receive and process transport requests, ensuring accurate data entry into the computer-aided dispatch system
  • Allocate resources and assign drivers based on proximity, load requirements, and priority levels to optimize efficiency
  • Monitor fleet movements in real-time using GPS tracking systems to proactively address delays and route changes
  • Handle and resolve operational issues promptly, including mechanical breakdowns and customer inquiries
  • Maintain accurate records, generate daily reports, and manage essential transport documentation
  • Provide customers with regular updates and precise ETAs to ensure service transparency and reliability

Adenosar SRL - International Freight Transport Company January 2023 – 31 August 2024

• Position: Manager-Dispatcher
• Main Responsibilities:
  • Focus on identifying the best discussions to support the actions of the transport company
  • Telephone communication with clients both internally and internationally, as well as with drivers
  • Choosing optimal travel routes for drivers and monitoring ongoing trips
  • Entering specific transport service data into the company’s IT system, alongside preparing and verifying documentation for each transport
  • Efficiently organizing transport routes to meet drivers’ needs without compromising company performance
  • Analytical thinking for prompt and efficient action

Chisinau International Airport June 2021 – December 2021

• Position: Passenger and Baggage Check-in Agent
• Main Responsibilities:
  • Greeting passengers upon arrival at the airport
  • Answering any questions passengers may have about their journey
  • Checking bookings and issuing boarding passes
  • Keeping passengers informed of any flight changes
  • Directing passengers to the correct gate for their flight
  • Weighing and registering baggage
  • Calmly and professionally responding to customer complaints
  • Performing general administrative tasks
  • Ensuring that late passengers reach their flights before departure time or are rebooked for an alternative flight
  • Following security procedures at the airport
  • Checking boarding passes and passports at the boarding gate
  • Selling plane tickets
  • Proficiency in Microsoft Office and soft skills vital for any airport personnel

Good Rent a Car - Car Rental Company at Chisinau Airport March 2021 – May 2021

• Position: Car Rental Manager
• Main Responsibilities:
  • Providing reliable car rental services with excellent quality to meet the individual needs of our customers
  • Maintaining the company as a leader in the industry by ensuring service quality and building loyal relationships with our clients
  • Fulfilling all commitments to customers and employees
  • Conducting business based on high standards, honesty, and a professional approach
  • Always being open to communication with partners and clients on car rental-related topics
  • Treating every client with respect, dignity, and professionalism

Al Khalidia Tourism Company - United Arab Emirates March 2018 – September 2019

• Position: Travel Agent/Company Representative at the Airport
• Main Responsibilities:
  • Welcoming and greeting tourists at Dubai's airports (Terminals 1, 2, 3, Al Maktoum Airport) and Sharjah Airport
  • Presenting, promoting, and selling the travel packages or services offered by the agency in line with its policies
  • Providing full escort services to VIP Handling Special passengers, including check-in, immigration, transportation arrangement (bus/private car, or VIP transfer), showcasing the quality of service and the image of Dubai as a dream destination
  • Greeting and escorting passengers following established service standards (smiling, addressing by name, providing friendly service, informing guests, etc.) to project a quality service and the agency's image as a provider of excellent services
  • Monitoring flight arrivals/departures and aircraft parking locations to ensure passengers are greeted and escorted promptly
  • Contacting, when necessary, tour guides, drivers (for buses), and additional staff to accompany tourist groups
  • Providing necessary information and guiding clients on flight schedules, airline formalities, visa requirements, hotel information, currency exchange, transportation arrangements, tours, and company guides to reflect an honorable image of the company

Auto Service “SC Translub Impex SRL” Moldova, Chisinau March 2014 – August 2014

• Position: Promoter
• Main Responsibilities:
  • Promoting the sales of Eurolube oil and oil changes for cars
  • Managing car oil sales and entering data into the computer program
  • Informing customers about Eurolube oil and advertising
  • Teamwork skills
  • Sales skills and promoting the company's products
  • Collaborating with the Eurolube oil company director
  • Maintaining constant contact with distributors and customers

HOBBIES:

• Sports, transportation, technology, travel, music, reading