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PROFESSIONAL EXPERIENCE

2024 Call-Center Quality Assurance - Specialist with English and German language
Orange Systems SA

• Monitoring and evaluating customer service calls, chats, and other interactions between agents and customers;
• Daily evaluation of agents in terms of the company's verification rules, centralization of the data resulting and achieving the company’s goals;
• Focus on the evaluation and management of quality for products – usually during the development process;
• Electronic correspondence and online meetings with partners.

2022 Sales Manager
Alpha Industries – SPAMOL, Chișinău

• Making bids for German customers;
• Maintaining the relationship between the customer, dealer, designer, and the production department;
• Adjusting the changes and analysis of offers and the finished products;
• Correspondence in electronic format.

2020 B2B Sales Representative on German market
IMPRO GROUP Europe, Chișinău

• Establishing contact with potential or existing customers by phone or E-Mail;
• Identification of key decision makers within the company;
• Research and analysis of put options;
• Generating sales orders and taking care of all the details until the date of when the package is shipped;
• Keeping business correspondence with potential and existing customers – daily calls.

2015-2020 Moved abroad in Germany

2014–2015 German Language Translator and Quality Assurance Specialist
UVEX SAFETY TEXTILES GmbH, Chișinău

• Quality control and editing of the translation of presentations on the company's products;
• Coordination of business correspondence by EMail as well as sending feedback to those in the office in Chisinau;
• Editing business letters and sending them;
• Daily control of finished products and revision of goods;
• Checking the interaction of individual components and component groups to ensure their functionality;
• Responsible for analyzing the cause of defects and identifying appropriate solutions.

2012–2013 Tele-marketing Operator in Call - Center
"GPG Consulting Center", German Department, Chisinau

• Making phone calls to present products/services and generate leads;
• Recording and classifying data in CRM;
• Creating and developing a relationship of trust with customers;
• Drafting documents, letters, and reports for internal recipients.

08/2011–08/2012 Au-Pair - Cultural Exchange Program for young people in Germany, Cologne.

EDUCATION AND BUILDING

2006–2011 Bachelor's degree in Educational Sciences; Specialisation in Foreign Languages and Literatures English and German.
"Ion Creangă" State Pedagogical University.

2010 Participation at the German Campus "Kriegsvorsorge", Hannover.

PERSONAL SKILLS

Native Language: Romanian

Foreign Languages:

• English: Listening C1, Reading B2, Spoken Interaction B2, Spoken Production C1, Writing C1
• German: Listening C2, Reading C2, Spoken Interaction C2, Spoken Production C2, Writing C2
• Russian: Listening C1, Reading C1, Spoken Interaction C1, Spoken Production C1, Writing C1

COMMUNICATION SKILLS

• Good communication skills from my experience in the field of procurement, negotiation skills;
• Interpersonal communication;
• Ability to listen;
• Time Management;
• Problem-Solver;
• Result-Oriented.

ORGANIZATIONAL SKILLS/MANAGERIAL

• Good ability to structure and organize the total daily work schedule;
• Competent friendly team interaction;
• Detailed-Oriented;
• Emotional intelligence;
• Disciplined in tasks and punctual.

DIGITAL SKILLS

• Digital Skills - Self-Assessment Grid - Microsoft Office, Outlook, QlikSense, Salesforce, Internet Browsers, Google Tools, Social Networks etc.