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markdown Personal Details:

Address: Cahul, Republic of Moldova

Work Experience:

• 11/2021 – 08/2024
  Receptionist
  Macdonald Hotel, Windsor
  Duties:

  • Providing an excellent Customer Service
  • Check in and check out guests
  • Respond to guest queries via email, telephone, social media
  • Take new reservation and answer any queries
  • General administration with back office task

• 08/2019 – 10/2021
  General Assistant
  Baxterstorey, Bracknell
  Duties:

  • Provide a friendly and professional service to all customers
  • Delivering teas and coffees to the meeting rooms
  • Cashier duties and handling payments

• 10/2017 – 07/2019
  F&B Waitress
  Royal Lancaster Hotel, London
  Duties:

  • Providing an excellent Customer Service
  • Taking orders and serving food and beverages
  • Preparing hot and cold beverages
  • Complaint Handling

• 11/2014 – 08/2017
  Economist
  ICS Danube Logistics, Republic of Moldova
  Duties:

  • Introducing stock data in company’s data bases
  • Preparing stock inventory for company’s customers
  • Preparing daily reports for top management

Education:

• 04/2019
  Reception Academy, London
  Hotel Receptionist & Opera PMS Hotel Software Training
  Educational Details:

  • Practical Hotel Receptionist Training
  • Welcoming Guests
  • Check-in and Check-out
  • Hotel procedures, brand standards & terminology
  • Practical use of Opera PMS Version 5.0
  • Behavioural Skills Training
  • Understanding Hotel Departments

• 10/2010 – 07/2011
  University of Galati, Romania
  Master’s Degree in Marketing and Business Communication

• 10/2005 – 07/2008
  University of Galati, Romania
  Licence Degree in Mathematics- Informatics

Language Skills:

• Romanian: Mother Tongue
• English: Advanced
• Russian: Fluent