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London RM10 7XD

Transitioning from hospitality due to long-term interest in technology and proven ability to troubleshoot devices, gained through volunteering and formal IT training.

SKILLS

• Computer hardware installation, setup, and basic maintenance
• Network connectivity troubleshooting (Wi-Fi, Ethernet, DNS, router resets)
• Basic Linux (Ubuntu/Debian/Zorin OS): terminal commands, package installation, updates, system maintenance
• Basic cybersecurity awareness and safe network practices
• Strong attention to detail and time management
• Software configuration and troubleshooting (Windows, drivers, applications)
• System and device flashing (PCs, laptops, mobile devices)
• Mobile privacy tinkering: Android flashing, custom ROM installation, de-googling, OEM unlocking, and bypassing restrictions (training purposes)
• Familiar with Azure fundamentals (AZ-900): user/password management, identity basics, cloud concepts, resource groups, storage accounts, and virtual machines

EXPERIENCE

DIGITAL SUPPORT VOLUNTEER Age UK

• London
• September 2023 - March 2025
  • Assisting and educating elderly individuals in using various devices such as phones, notebooks, laptops, and tablets, etc.
  • Setting up basic online accounts, guiding individuals through password recovery, and providing technical support.
  • Helping elderly people get familiar with navigating government websites and help to access relevant information.
  • Teaching basic online search tactics to enhance information retrieval.
  • Provided follow-up support after resolving issues as needed.

IT TRAINEE (FAST TRACK PROGRAMME) Cerco IT Training Centre

• Crewe
• October 2023 - October 2023
  • Completed intensive hands-on training covering PC hardware, component identification, and system assembly.
  • Performed Windows installation, imaging, driver configuration, and device troubleshooting.
  • Practised diagnosing common first-line issues: boot failures, performance problems, basic network connectivity.
  • Followed structured IT support workflows similar to a service desk/ticketing environment.

PDR CHEF (PART-TIME) Royal Thames Yacht Club

CHEF DE PARTIE The Ivy Original

COMMIS CHEF/DEMI CHEF Aubaine French Restaurant

COMMIS CHEF Sunshine Hotel

KITCHEN TRAINEE La Familia Restaurant

• London
• July 2019 - Present
• London
• January 2017 - June 2019
• London
• March 2015 - December 2016
• lalyssos
• April 2014 - October 2014
• Moskow
• October 2013 - February 2014

EDUCATION

INFORMATION AND COMMUNICATION TECHNOLOGIES London IT Training

• May 2023

DIPLOMA OF HIGHER EDUCATION (DIPHE) IN TRANSPORT AND INNOVATIONS The College of Transports

• Jun 2012

CERTIFICATIONS

• Comptia A+
• AZ-900

JOB TARGET Cerco Fast Track Programme (ITOL Certified)

• Entry-level IT Support Technician or 1st Line Support role. Looking to bring CompTIA A+ skills into a hands-on support environment and grow into cloud services (Azure) over time.

TECHNICAL PROJECTS

• Built and reinstalled Windows on multiple laptops for family/friends
• Diagnosed network issues (Wi-Fi drops, router resets, etc)
• Upgraded RAM/SSD on personal laptops
• Set up devices for elderly people at Age UK
• Configured basic Azure resources while studying AZ-900 (storage, identity, VMs)
• Daily Ubuntu user - managing updates, installing packages, performing basic troubleshooting, using terminal for system tasks.
• Flashed Android devices for privacy training (custom ROMs, de-googling (graphene OS), bootloader unlock).