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Systems Administrator/IT Technical Support/Data Cabling Engineer

IT Support Technician adept at resolving complex network issues, technical support representative skilled at resolving complex customer service issues in a timely manner. Critical thinker who addresses customer support issues quickly. Effective identification of hardware and software problems using advanced troubleshooting skills.

Work Experience

Network and Data Cabling Engineer
Self Employed-London
August 2024 to Present
Data cabling, configuring and troubleshooting network equipment, PCs, servers, telecoms and various hardware and software solutions.
Certifications: ECS, IPAF

Systems Administrator/IT Technical Support
Qcom Ltd (UK)-London
January 2020 to July 2024

• Microsoft 365 and Azure administration (Azure Active Directory, Exchange, SharePoint, Endpoint Manager, Teams)
• Windows Server Administration (Active Directory, Group Policies, IIS, Hyper-V, Remote Desktop Services)
• PC and Macs (desktops and laptops) hardware and software troubleshooting, software installation, PC diagnostics and repairs.
• 1st and 2nd line IT support
• Various firewalls, routers and switches management, maintenance and deployment
• IP telephony administration, cloud-based and on premises (IPcortex, FreePBX and others)
• Using ticketing systems such as Freshdesk, Jira, Autotask, OTRS, Redmine
• Imaging PCs (laptops, desktops) and mobile devices (MS Surface), software installation with Avanti and SCCM
• Printers and other peripherals maintenance
• Backup tools such as RSYNC and Acronis
• Antivirus - ESET, Norton 360 and others

Freelance Practice as IT Technician
Self Employed
March 2019 to October 2019

• PC diagnostics, repairing and upgrade
• Consultations on the acquisition of hardware and software
• Installing Operating Systems, drivers, performing maintenance
• Performing secure and professional erasing of data storage mediums
• Solving the software issues and small networks maintenance

Systems Administrator/Technical Support
OPENLM SOFTWARE SRL
October 2018 to March 2019

• Technical support for customers
• Local network and workstations maintenance
• Virtual machines management (vSphere and Hyper-V)

Systems Administrator/Technical Support
BC ENERGBANK SA
October 2017 to August 2018

• Local network support: maintenance and security
• Workstations and hardware periphery maintenance
• Technical support for company's employees
• Checkpoint appliance management and monitoring
• IP telephony maintenance

Systems Administrator
AGROFLORIS-NORD SRL
March 2017 to July 2017

• Local network support: maintenance and security
• Workstations and servers maintenance
• Technical support of users
• Development and administration of the company's website

Systems Administrator/Maintenance Technician
CELGRUP SRL
May 2016 to February 2017

• Responsible for networking, design, installation and periphery equipment maintenance services
• Supporting the company's employees at all levels as a helpdesk support engineer
• Development and administration of the company's website

Systems Administrator
ICG INC
November 2012 to February 2015

• Deployment and support of the local network, maintenance and security
• Servers administration: MS Exchange 2010, web server Apache, IP telephony Asterisk (FreePBX)
• Deployment of company WiFi Hotspot, VPN (PPTP and OpenVPN based on MikroTik RouterOS)
• Built and maintained successful relationship with internet service providers
• Provided thorough support and problem resolution for personnel (100+).

Systems Administrator
OS TRANS
July 2011 to October 2011

• Maintenance of the local network, helpdesk support for personnel
• Development and administration of the company's website

Service Engineer
MEGABAIT SRL, ASEM, NEURON GROUP SRL, STRONGHOLD COMPUTERS SRL, VALEX SA
July 2005 to February 2011
PC assembly, component compatibility analysis, diagnostics and troubleshooting, software installation, including Windows and Linux operating systems, anti-virus software. Sales and consulting, deployment of local networks including installation works.

Education

Informational Technology (Diploma of Higher Education)
The Institute Of Continuous Education Of The State University-Chişinău
2003 to 2005

Law Faculty
The State University of Moldova
1995 to 2001

Languages

• Romanian - Fluent
• English - Fluent
• Russian - Fluent

Certifications and Licenses

ITIL Foundation Certificate in IT Service Management
August 2020 to Present