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PROFESSIONAL EXPERIENCE

• Ticketing Agent Hybrid - Dyninno, Chisinau (Aug 2024 - Oct 2024)

  • Turnover of 50 clients and 5 referrals with 10 returns.
  • Expanded the ability to prioritize and be available in-and-out-of-office.
  • Enabled structuring and documenting findings in a cohesive way.

• Finance Consulting & Auditing - SwiftSell, Chisinau (Nov 2024 - Jan 2024)

  • Endorsed 30 clients to book future consultations and receive advice.
  • Employed means of simplifying communication to get points across.
  • Networked and used tips from fellow colleagues to boost sales.

• Quality Assurance - SmartChoice, Chisinau (Feb 2024 - Nov 2024)

  • Audited over 5000 client's queries & worked through complaints.
  • Cleared CRM Databases and built comprehensive Excel Analyses.
  • Automated workflow with new internal systems.

LEADERSHIP EXPERIENCE

• America House - Volunteer, Chisinau (April 2022 - Oct 2022)

  • Designed and edited over 20 social media posts.
  • Co-hosted 3 events and 1 solo, catered to guests and newcomers.

• Benjamin Franklin - Fellow Student, West Lafayette (June 2022 - July 2022)

  • Attended 6 Political Science & Communication courses at a college.
  • Drafted documents & slidedecks to workshop “Brain-Drain” (local community project).

EDUCATION

• ASEM - Chisinau, Moldova (Sept 2025 - Present)

  • Bachelor's degree in Economic Sciences (International Economic Relations)
  • GPA: 8.5
  • Relevant Coursework: Accounting, Data Analytics, Business Communication

• University of Alexandru Ioan Cuza - Iasi, Romania (Oct 2023 - August 2024)

  • Fine Arts & Communications (American Studies)
  • GPA: 8.9
  • Relevant Coursework: Political Science & Media 101, Art of Writing 101 - 102

• "Petru Rares" Lyceum - Chisinau (Sep 2020 - May 2023)

  • Administered & Merged School Networks for the Computer Lab

• Moldova State University - Chisinau (Sep 2021 - Jan 2022)

  • History Course Student (AP History Course - 2 times per week)
  • Imperialistic History held in English by William D. Prigge, Ph.D., Lecturer from South Dakota State University

SKILLS/INTERESTS/MISCELLANEOUS

• Excellent communication skills, Easy learner, Analytical and logical thinking, System administration
• Languages: English (C2), Russian (B1), French (A2)
• Hobbies: Novel-Writing & Data Organization in Notion

REFERENCES

• William D. Prigge, Ph.D., Professor, History
• Veaceslav Zagorcea, IT Manager, KPMG Moldova