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ABOUT ME

Home: Gheorghe Madan, 2020, Chisinau, Moldova
Date of birth: 25/05/1995 Place of birth: Chisinau, Moldova Nationality: Moldovan

Experienced Data Analyst with a demonstrated history of working at Crunchyroll, specializing in data compliance, accuracy, and integrity. Proficient in Excel, SQL, Mixpanel, Tableau, Google Analytics, and Jira, with strong expertise in auditing data processes, ensuring regulatory alignment, and maintaining high standards of data quality. Adept at transforming complex datasets into actionable insights and translating analytical findings into visually compelling reports and presentations, supported by a solid background in graphic design. Passionate about bridging analytics and compliance to promote ethical, transparent, and data-driven business practices.

• Data Analysis & Visualization (Tableau, SQL, Google Analytics, Mixpanel, JIRA)
• Sales Strategy & Negotiation
• Ticketing & Reservation Systems (Apollo GDS, Ticketmaster)
• CRM & ERP Systems (Salesforce, Hubspot, Odoo, Vtiger)
• Upselling & Cross-Selling Techniques
• Customer Relationship Management
• Statistical Analysis & Reporting
• Conflict Resolution & Problem-Solving
• Microsoft Excel & Google Sheets
• Zendesk, Asana, Trello
• Team Collaboration & Leadership

Education:

• Bachelor's in Psychology

Hobbies:

• Graphic Design

WORK EXPERIENCE

Crunchyroll
City: Chisinau | Country: Moldova
[30/04/2022 - 15/01/2025] Data analyst

• Collected, cleaned, and validated large datasets from Google Analytics, Salesforce, Mixpanel, and Shopify, ensuring consistency, completeness, and accuracy.
• Utilized SQL for querying, data transformation, and quality checks across multiple systems.
• Developed and maintained Tableau dashboards and automated reports to provide stakeholders with reliable and actionable business insights.
• Collaborated with marketing, sales, and product teams to align analytics outputs with strategic objectives and operational requirements.
• Monitored and documented data processes in Jira, supporting transparency and compliance with internal governance standards.
• Translated complex raw datasets into clear, visually compelling presentations, leveraging a strong background in graphic design to enhance data storytelling and executive reporting.

Crunchyroll
City: Chisinau | Country: Moldova
[2022-2022] E-Commerce Specialist

• Managed warehouse and customer service operations to support online sales.
• Optimized product uploads and inventory reporting for Shopify and NetSuite

Crunchyroll
City: Chisinau | Country: Moldova
[11/2020 - 04/2022] Customer experience specialist

• Handled customer inquiries, billing issues, and subscription management with a 95% satisfaction rate.
• Supported game-related and technical issues for English- and Russian-speaking clients.

Kivork
City: Chisinau | Country: Moldova
[02/02/2020 - 02/10/2020] Customer Support QA

• Evaluated and improved quality of customer interactions, enhancing sales communication strategies

International Travel Network
City: Chisinau | Country: Moldova
[01/01/2017 - 17/09/2019] Ticket sales agent

• Sold airline tickets and travel packages, exceeding sales goals by up to 20%.
• Delivered personalized offers, managed special service requests, and achieved 95%+ customer satisfaction

[05/12/2017 - 19/12/2017] Apollo GDS Training
International Travel Network
City: Chisinau | Country: Moldova | Level in EQF: EQF level 1

[31/08/2014 - 30/06/2017] Psychology
State University of Moldova (USM)
City: Chisinau | Country: Moldova

[09/09/2010 - 24/05/2011] State diploma: English courses "Spiru Haret"

LANGUAGE SKILLS

Foreign language courses "Spiru Haret"
City: Chisinau | Country: Moldova

• Level: Upper-Intermediate

SKILLS

Mother tongue(s): Russian
Other language(s):
English

• LISTENING C2 READING C2 WRITING C2
• SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2

Romanian

• LISTENING C2 READING C2 WRITING C1
• SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Microsoft Word | Microsoft Excel | Facebook | Google Drive | Zoom | Instagram | Google Docs | Microsoft Office | Social Media | Adobe In Design and Photoshop | Internet user | Gmail | Netsuite | Content Management System (CMS) | Apollo GDS | Zendesk | Team management tools (Asana, Trello) | Data Analytics and Reporting | Data Visualization Tableau (Good Standing) | Mixpanel | Experience in ERP and CRM systems (Salesforce, Hubspot, Odoo, Vtiger, etc...) | Google Apps; Drive, Docs, Sheets, Presentation, Calendar, Meet, Jamboard, Classroom | SQL | JIRA

ORGANISATIONAL SKILLS

COMMUNICATION AND INTERPERSONAL SKILLS

Organisational skills

• Leadership (currently responsible for a team of 5-6 people)
• Organisational skills gained through event management

Communication and interpersonal skills

• The experience of communication with people was gained due to the long work in the service sector Contact type: waiter - guest / manager - subordinate.
• The experience of communication with people was gained due to the long work in the service sector Contact type: customer support agent - client; p2p sales.