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Professional Summary

A proactive IT Support Technician with 4 years of experience delivering high-quality remote support in a fast-paced environment. Specializes in resolving a wide range of technical issues, from Windows and Microsoft 365 configuration to network connectivity and printer problems. Demonstrates strong customer service skills by clearly guiding users through troubleshooting processes and maintaining communication throughout the resolution lifecycle. Available for fully remote work based in Chișinău.

Flexibility: Available to work outside of normal business hours and travel to various customer sites globally.

Skills

• Problem-Solving & Troubleshooting: The ability to diagnose an issue logically and find a solution.
• Customer Service: Patience, empathy, and a genuine desire to help people.
• Communication Skills:
  • Verbal: Explaining technical concepts in simple, clear terms to non-technical users.
  • Written: Writing clear, concise emails and documentation.
• Active Listening: Understanding the user's actual problem, not just what they initially describe.
• Patience & Composure: Staying calm and professional with frustrated users or during high-pressure outages.
• Time Management & Prioritization: Handling multiple tickets and knowing which issues are most critical.
• Adaptability & Continuous Learning: Technology changes fast; a willingness to learn new things is vital.
• Attention to Detail: Correctly documenting work, following procedures accurately.

Certifications

• Cisco Certified Network Associate (CCNA)

Professional Experience

Network Field Technician, Bluewireless Amsterdam, - Ireland 2023 – 2024

• Installed and configured 4G Cradlepoint routers, ensuring reliable mobile connectivity for remote and business environments.
• Conducted site surveys prior to installation to assess site conditions and determine optimal placement for equipment.
• Collaborated with clients to understand their connectivity needs and provided tailored network solutions.

Network Field Technician, Tesco Project UK / ROI - year 2023 – 2025

• Operated IPAF 10-star lifter to safely decommission old access points (APs), ensuring compliance with safety standards.
• Provided remote support to team members using Webex and Teams, facilitating effective communication and issue resolution.
• Conducted rack surveys and WIFI surveys to assess network performance and identify areas for improvement.

Network Field Technician, Boots Project UK / ROI - year 2021 – 2023

• Decommissioned old access points (APs) to streamline network performance and reliability.
• Analysed and read floor maps to strategically plan the installation of new Meraki access points.
• Installed new switches and routers, ensuring optimal configuration for network efficiency.

Work Experience

Network Field Technician, Firstlinecomms, Ireland and Northern Ireland 2021 – 2025

• Conducted network installation and maintenance for various clients, including retail stores, ensuring systems were updated and functioning optimally.
• Coordinated with in-house and third-party teams for large-scale fiber optic installations, contributing to project timelines and ensuring adherence to quality standards.
• Performed troubleshooting and diagnostics for connectivity issues, resolving incidents onsite or remotely and improving client satisfaction through quick response and resolution.
• Installed and configured Aruba and Cisco access points, optimizing connectivity for corporate and retail environments to ensure seamless coverage.
• Installed and set up 4G Cisco Meraki equipment, enabling reliable mobile connectivity solutions for clients across various locations.