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Place of birth: Chisinau, Moldova
Nationality: Moldovan
Gender: Male
Address: 2093, Chisinau, Moldova (Home)

ABOUT ME

I want to provide efficient work to this company while learning more necessary skills that I can use in this field for a good result. I am open and willing to seek and maintain a full-time position that provides professional challenges using interpersonal skills, time management, and problem-solving skills.

WORK EXPERIENCE

DYNINNO – CHISINAU, MOLDOVA
Business or Sector Administrative and support service activities
TRAVEL CONSULTANT – 02/06/2025 – CURRENT

Main responsibilities:

1. Receive incoming calls;
2. Making informative outgoing calls;
3. Maintenance of over-the-phone sales and base of clients;
4. Manage messaging requests;
5. Possess techniques, communication methods and negotiations in the business environment;
6. Find the best options in the shortest timeframe to solve client problems;
7. Offer advice and information to clients;
8. To answer inquiries regarding goods provided by the company and their policies regarding these goods and services;
9. Manage financial transactions using the telephone or other means of electronic communication, such as mass media or e-mail;
10. Answering or transferring calls to services responsible for complaints;
11. Determine complaints and introducing results in the computer system;
12. Sending letters, informative material and other documents to clients;
13. Consulting clients regarding products or additional services.

Skills gained:

• Customer Service Excellence - adept to understanding client needs, managing expectations, and resolving issues, such as cancellations or delays with professionalism and empathy;
• Technical Proficiency with GDS (Global Distribution Systems) - using Galileo and Apollo, accessing real-time information on flights has facilitated efficient booking and itinerary management;
• Organizational and Time Management Skills - managing multiple client itineraries, coordinating bookings, and handling last-minute changes has morphed exceptional organizational abilities and time management skills for me in this role;
• Sales and Negotiation Abilities - developed persuasive communication skills to recommend travel packages and upsell services effectively;
• Research and Problem-Solving Skills - honed my research skills to find the best travel options that align with client preferences and budgets.

EDUCATION AND TRAINING

22/01/2025 – 12/03/2025 Chisinau, Moldova
MANUAL QA CodeAcademy Moldova

Testing Experience:

• Making test cases
• Writing bug reports
• Designing checklists
• Creating various test scenarios
• Knowledge to perform the actions from above using Gherkin

Ability to perform the following types of testing:

1. Functional: Smoke, Regression, Sanity
2. Non-functional: UI, Usability, Compatibility, Security, Documentation testing
3. Manual testing (Positive & Negative)
4. White-box & Grey-box
5. Localization & Internationalization
6. Web & Mobile testing (Android)
7. SQL

The tools I use for work:

• Slack
• Jira
• Postman
• Insomnia
• Windows terminal (for Github)
• DevTools (Chrome)
• Jmeter

Work environment:

• 3 levels of testing: DEV, Staging, production
• Github
• Mobile and Web apps

LANGUAGE SKILLS

Mother tongue(s):
ROMANIAN

Other language(s):
ENGLISH

• Listening: C2
• Reading: C2
• Spoken production: B2
• Spoken interaction: C1
• Writing: C1

RUSSIAN

• Listening: B1
• Reading: B1
• Spoken production: A2
• Spoken interaction: B1
• Writing: A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

HOBBIES AND INTERESTS

Sport, Psychology, Philosophy, Gaming

• Sport - I'm actively improving and maintaining my physical shape and mental health using calisthenics, it has helped me a great deal with confidence and stress while learning advanced elements.
• Psychology - I've always been interested in why we react a certain way in various situations, and how we can improve our reactions to negative outcomes and challenges that we face.
• Philosophy - Every time someone says we need to do this, I kept asking myself "why do we need to do this specific thing?", and the questions I'd continuously ask myself about that certain "thing" would go so deep I'd get a headache, plus a restless night. Realizing there's a whole study around this, I was swallowed by the amount of topics I was able to find.
• Gaming - Playing video-games is one of my favorite pastimes, where I'm able to improve my reaction-time, skills and techniques, all while having a great deal of fun!