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Knowledge of Languages

• Russian (C2 - fluent)
• English (B2 - intermediate-advanced)

Personal Qualities

• I easily find common ground with people.
• I respect other people's opinions.
• I take a responsible approach to carrying out assignments.
• I maintain order in the workplace.
• I remain calm in conflict situations.

Personal Information

• Citizenship: Republic of Moldova
• City of residence: Kishinev
• Date of birth: April 6, 1992 (33 years old)
• Gender: Male
• Marital status: Single

Professional Skills

• Strategic planning.
• Work in multitasking conditions.
• Analytics and reporting.
• Communication in a multicultural environment.
• Coordination in the humanitarian environment.
• Case management.
• Adaptability.
• Ability to work in a multitasking environment.
• Autonomy.

Work Experience (2 years 4 months)

Acted

• Working period: August 2023 - March 2025 (1 year 8 months)
• Job title: Protection Case Officer
• Responsibilities:
  • Case management.
  • Coordination of projects in the humanitarian sphere.
  • Effective intercultural communication.
  • Data analysis and reporting.
  • Multitasking and stress resistance.
  • Strategic and operational planning.

CodeWorks

• Working period: December 2021 - July 2022 (8 months)
• Job title: Customer Service Specialist
• Responsibilities:
  • Processing incoming customer requests by phone, email, and messengers.
  • Selection of solutions according to the client’s request.
  • Resolving conflict situations, handling claims.
  • Maintaining a high level of customer service at all stages of interaction.
  • Maintaining documentation and recording requests in the CRM system (registration, tracking, closing tickets).
  • Interaction with other departments for comprehensive solutions to issues.
  • Conducting follow-up feedback to assess customer satisfaction.
  • Compliance with service standards and corporate regulations.

Courses and Trainings

• Mainstreaming Protection

  • Educational institution: disasterready.org
  • End date: 2023

• Gender-Based Violence and Child Protection Case Management Steps

  • Educational institution: disasterready.org
  • End date: 2023

• Basic Principles of Disability Inclusion in Humanitarian Response

  • Educational institution: disasterready.org
  • End date: 2023

• Prevention of Sexual Exploitation and Abuse PSEA

  • Educational institution: disasterready.org
  • End date: 2023

• Professional Standards for Protection Work

  • Educational institution: disasterready.org
  • End date: 2023

• Core Humanitarian Essentials

  • Educational institution: disasterready.org
  • End date: 2024.