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PROFILE STATEMENT

I am a punctual, honest, and reliable person. I consider myself to be hard working and enjoy learning. I am an enthusiastic person and I like to communicate with people, and solve problems. By continually enhancing my knowledge and skills I seek to provide the best quality service for your organization.

OBJECTIVE

To work in an organization with positive steps to set and achieve challenging goals that operates in a mutual system, thereby contributing significantly to the growth and organizational objectives.

HIGHLIGHTS

• Front Office Management
• Guest Relations & Services
• Budgets Administration & Controls
• Supplier & Vendor Management
• Contract Negotiation
• Booking & Reservation Management
• Management of Material Resources
• Contract review with potential new clients
• Self-starter and Hardworking
• Writing proposals and Business letters
• Food Preparation
• Competitive analysis
• Collaboration with the marketing department

WORKING EXPERIENCE

Restaurant Waitress
11/2010 to 05/2011
Sushi-Terra, Surgut, Russia

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates and glasses to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Salon Owner/Stylist/Nail Artist
01/2011 to 04/2012
Beauty Salon Grimerka

• Founded the Salon
• Creating relationships with clients, marketing
• Identifying clients’ needs and helping them find clothing, hairstyle, and nail styles that suit them
• Creating complete looks to match clients’ style
• Offering personalized styling tips
• Provide full salon services, including hair cutting, shampooing, blow drying, coloring, and styling
• Keep on top of current hair cutting and styling trends
• Discussing nail services and treatments with clients
• Exfoliating and removing rough skin from the hands
• Cleaning and trimming nails
• Promoting and selling nails, hair, hair care, and skincare products
• Help maintain adequate inventory of hair and nails products and tools
• Ensure clients with scheduled appointments receive service in a timely manner
• Collect payments for salon services performed

Manager for Foreign Artists
02/2012 to 02/2013

• Determining the artist’s business status and recommending/negotiating with a business entity
• Evaluating and filling the artist’s personnel requirements
• Bookkeeping and balancing the artist’s budget
• Formulating and marketing the artist’s image
• Business calls and letters in English
• Mapping out a career plan for the artist; establishing career goals
• Negotiating and securing a recording contract
• Arranging meetings with journalists, photographers, and publicists
• Coordinating live performances and appearances
• Styling the image of artist
• Establishing merchandising and commercial relations

Restaurant Administrator
03/2012 to 11/2012
Grizzly-Bar Restaurant, Surgut, Russia

• General Management of food and beverage production activities, DR retail operating in the restaurant
• Ensure guest service standards are consistently met or exceeded
• Manage and monitor activities of all employees making sure they adhere to the standards of excellence and abide by the rules and regulations of the organization
• Maintain a professional and high-quality service-oriented environment at all times
• Deal with complaints, problem-solving, disturbances, special requests, and any other issues that may arise
• Undertake full responsibility for managing operating expenses and purchasing for each department
• Coordinate daily activities with the management team on a daily basis
• Comply with all health and safety regulations
• Receiving calls and interacting with foreign/English speaking customers

Sales Specialist
12/2012 to 06/2013
LLC Adidas, Surgut, Moscow

• Welcomes customers by greeting them; offering them assistance
• Directs customers by escorting them to racks and counters; suggesting items
• Advises customers by providing information on products
• Helps customer make selections by building customer confidence; offering suggestions and opinions
• Documents sale by creating or updating customer profile records
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Contributes to team effort by accomplishing related results as needed

Modelling Business
05/2013 to 11/2014
Photo Modelling, Moscow, Russia

• Apply makeup to face and style hair to enhance appearance, considering such factors as color, camera techniques, and facial features
• Display clothing and merchandise in commercials, advertisements, and/or fashion shows
• Dress in sample or completed garments, and select accessories
• Follow strict routines of diet, sleep, and exercise to maintain appearance
• Gather information from agents concerning the pay, dates, times, provisions, and lengths of jobs
• Pose as directed, or strike suitable interpretive poses for promoting and selling merchandiser, fashions during appearances, filming, or photo sessions
• Pose for artists and photographers
• TV appearance

Owner
Online Jewelry Store
11/2013 to 10/2016
Moscow, Russia

• Establishing and maintaining relationships with customers (i.e., customer’s service)
• General Management of production activities and DR retail operating the online store
• Generating, keeping, and updating sales and production report or data
• Planning and forecasting for the stock and sales
• Data Analyzing
• Maintain a professional and high-quality service-oriented environment at all times
• Business calls and letters
• Delivery and control of delivery of products

Reception Administrator
10/2016 to 04/2017
LLC IVANS Fight Club, Moscow, Russia

• To take all bookings (phone, email, and in person) for the fight club, ensuring accurate bookkeeping and time/space management at all times
• To receive payment and issue receipts for the use of sports facilities. To co-ordinate all Centre users in relation to the use of the facilities
• To carry out daily reconciliation and handle cash ensuring all monies are recorded accurately
• To undertake the correct banking procedure and weekly summaries ensuring an accurate record is produced weekly to the finance department
• To answer all inquiries relating to the sports centre promptly, ensuring the highest standards in customer service at all times
• To deal with all administrative duties relating to sports and recreation
• To produce up-to-date marketing material for sports centre activities, ensuring that the sports centre website is kept up-to-date at all times
• In addition, undertake such duties as may reasonably be requested that are commensurate with the nature and grade of the post
• Consultation for foreign guests
• Drafting Multiple-Language Contracts

Reception Secretary/Manager
10/03/2018 to 10/06/2018
LPD BLACK SEA SHIPPING COMPANY, Moscow, Russia

• Ensuring meetings are effectively organized and minuted
• Maintaining effective records and administration
• Upholding the legal requirements of governing documents, company law etc (where relevant)
• Communication and correspondence
• Preparation before the meeting (documents; room)
• Answering calls, taking messages, and handling correspondence
• Maintaining diaries and arranging appointments
• Typing, preparing, and collating reports
• Filing
• Organizing and servicing meetings (producing agendas and taking minutes)
• Managing databases
• Prioritizing workloads
• Implementing new procedures and administrative systems
• Liaising with relevant organizations and clients
• Coordinating mail-shots and similar publicity tasks
• Logging or processing bills or expenses
• Acting as a receptionist and/or meeting and greeting clients
• Preparation: coffee, tea

Chief Product Officer/Sales Main Manager
11/2018 to 03/2020
Luxury European clothes, KING STAR boutique

• Product vision
• Product innovation
• Product design
• User research
• Product development
• Product marketing initiatives
• Product analytics and metrics
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan, expansion company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships, partnering with them and understanding their needs
• Present sales, revenue, and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Owner
2010 until now
Online English School

• Lead the department, inducting, developing, deploying, motivating, and appraising staff where relevant to ensure that they have clear expectations of their roles, and that high standards are achieved and maintained
• Encourage members of the department to develop their leadership potential and to share and develop new ideas
• Manage day-to-day requirements such as examination entry and departmental timetables, ensuring accurate records are kept and delegating as appropriate to ensure the efficiency of the department
• Monitor and control the department’s allocated budget
• Identify future resourcing needs and aspirations for the department
• Ensure that all resources are fit for purpose and used in accordance
• Evaluate and analyze a range of summative and formative assessment data to identify and implement strategies and to support all learners
• Communicating with clients to gather information about their needs and preferences
• Identifying trends in consumer demand for products or services offered by the company
• Developing and implementing marketing strategies to increase sales, including developing and managing an online presence through social media channels, search engine optimization (SEO), pay-per-click advertising (PPC), email marketing, and web design and development
• Presenting proposals to clients based on research performed by the client service department
• Developing and maintaining relationships with current clients and cultivating new business opportunities from potential clients
• Coordinating with marketing teams on projects related to branding campaigns and product launches
• Providing input on product features, pricing plans, and distribution channels for new products or services
• Identifying new markets for growth by researching new technologies or potential opportunities for expansion into new markets
• Developing a strategy to increase customer loyalty and repeat business through personalized service and high-quality products

Personal Assistant
11/2022 until now
Whitewill company

• Screening and directing phone calls and distribute correspondence
• Handling requests and queries
• Manage diary and schedule meetings and appointments
• Produce reports, presentations, and briefs
• Reporting to senior management and performing secretarial and administrative duties
• Typing, formatting, and editing reports, documents, and presentations
• Entering data, maintaining databases, and keeping records
• Liaising with internal departments, answering calls, and making travel arrangements
• Managing internal and external correspondence on behalf of a broker
• Scheduling appointments, maintaining an events calendar, and sending reminders
• Copying, scanning, and faxing documents, as well as taking notes
• Preparing facilities for scheduled events and arranging refreshments, if required
• Observing best business practices and etiquette
• Analytics for clients
• Listings and calls
• Planning of the meetings, organization
• Work with base of the company, downloading, research
• Reciprocation with old clients, mails, calls
• Conducting or preparing any research
• Daily management
• Preparation of documents for the deals
• Preparation of materials for the clients
• Working with clients to find properties that fit their needs and negotiating prices on behalf of clients
• Communicating with clients throughout the transaction process to keep them informed of any changes or delays in the process
• Managing paperwork associated with the transaction such as signing contracts, recording deeds, and filing forms with local governments

EDUCATION

• Diploma: 2010, Academy Standard, England, London
• Diploma: Custom Business, 2014-2019, European university, Moldova, Chisinau, Finance’s and credit
• Diploma: Custom Business, 2014-2019, PFUR, Economic faculty, Custom Business, Moscow, Russia
• Diploma: Violin Teacher/Artist, 2009-2013, Violin, Surgut, Russia
• Diploma: Violin Artist, 2000-2013, Violin, Surgut, Russia
• School: 2000-2009, Surgut College named after A.Znamensky, Surgut, Russia

SKILLS

• Sales of any sphere
• Customer Relationship Management
• Listening skill
• Good Communication and Interpersonal skills
• Organizational skills
• Problem-solving skills
• Motivational Skill
• Team Leadership skills
• Management of Material Resources
• Negotiation skill
• Computer Knowledge (Excel, Word, and other common office software)
• Front Desk (Reception)
• Booking & Reservation Management
• Management
• Inventory & Stock Management
• Customer service skills

INTEREST

• Traveling, Reading, Meeting people, Dance, Drawing, Meditating

REFERENCES

Available on request.