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HARD SKILLS

EXPERIENCE

LLC "Lifecall", Smolensk - customer service
May 2017 - Feb 2019

• Worked for a major federal project of Russian Railways (RRW).
• Gained experience assisting customers through multiple communication channels.
• Provided detailed consultations and guided users through complex procedures.
• Learned to identify client needs and offer effective, tailored solutions.
• Built strong customer empathy and maintained a service-oriented mindset under pressure.

IE "Farmua", Moscow - deputy boutique manager
Mar 2019 - Feb 2022

• Worked as a deputy manager in a boutique of women's accessories.
• Participated in product selection and purchasing decisions based on market trends.
• Designed and maintained visual merchandising and store displays to attract customers.
• Collaborated with suppliers and managed inventory levels efficiently.
• Provided personalized customer consultations to enhance the shopping experience.
• Developed organizational, leadership, and creative design skills in a fast-paced environment.

S.R.L. Web NG, Chisinau - data analyst
Oct 2023 - Jan 2025

• Worked on data-driven projects focused on website accessibility testing.
• Tested websites for compliance with accessibility standards (WCAG) for visually impaired users.
• Collected, analyzed, and categorized websites according to specific project criteria.
• Prepared detailed reports and documentation for internal use and client review.
• Performed test calls with clients to verify accessibility and gather user feedback.
• Prepared draft legal letters and reports for lawyers based on collected data.
• Developed strong attention to detail and accuracy while handling large datasets.

Kris B Services Inc., Chisinau - truck dispatcher
Apr 2025 - Sep 2025

• Dispatched and coordinated daily freight movements across the U.S., ensuring on-time pickup and delivery.
• Negotiated rates and booked loads using load boards such as DAT and Truckstop.
• Maintained constant communication with drivers to monitor route progress and resolve issues in real time.
• Managed documentation, including BOLS, rate confirmations, and proof of delivery.

EDUCATION

1st MEC, Moscow - secondary professional education
2019-2023
Major - Fashion design.

SOFT SKILLS

• Strong Communication Skills - clear and professional interaction with clients and colleagues.
• Problem-Solving & Troubleshooting - quickly resolving customer issues and technical problems.
• Empathy & Customer Focus - understanding client needs and providing personalized support.
• Time Management - efficiently handling multiple tasks and priorities.
• Multitasking - managing calls, data entry, and reporting simultaneously.
• Attention to Detail - ensuring accuracy in data, orders, and documentation.
• Team Collaboration - working effectively with cross-functional teams.
• Adaptability & Flexibility - quickly adjusting to new roles, tools, and processes.
• Organization & Documentation - systematically maintaining records, reports, and logs.
• Stress-Resilience - maintaining performance under high-pressure and fast-paced environments.

LANGUAGES

• Russian - fluent
• English - advanced