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SKILLS

• Multilingual Communication
• Adaptability
• Responsibility
• Problem-Solving

PROFESSIONAL EXPERIENCE

• Summer 2021 - Waitress at the “Palma” Hotel, Golden Sands, Bulgaria
• Summer 2022 - Administrator at “The Stay Hotel” Plovdiv, Bulgaria
• Summer 2023 - Waitress at “Bisser” Restaurant Obzor, Bulgaria
• January 2024 - June 2024 - Call center, customer service, technical support in British company “SKY”, Plovdiv, Bulgaria
• October 2024 – May 2025 – Non-voice (chat) customer support specialist in TTEC Digital (Project – German Bank – “Trade Republic” – tax team)

PROFILE

Dedicated and multilingual professional with a background in technical support and customer service, currently pursuing a Master’s degree in Tourism. Possesses strong problem-solving skills and a proven ability to assist clients with technical issues, particularly in the telecommunications sector. Fluent in two languages and know 3 more, with a university degree in translation, showcasing exceptional linguistic capabilities and cultural sensitivity. Driven by a passion for continuous learning and a desire to explore new opportunities, seeking a role that leverages linguistic skills while minimizing direct customer interaction. Committed to delivering high-quality work, eager to contribute to a dynamic team where growth and thriving are possible.

LANGUAGES

• Russian: Native
• Romanian: Intermediate
• German: Beginner
• Bulgarian: Native
• English: Upper-intermediate

EDUCATION

BACHELOR’S DEGREE
Specialization: Translation and interpretation: English and German
September 2020 - June 2023
Faculty of Philology, Moldova State University, Chisinau

MASTER’S DEGREE
Specialization: Tourism
December 2023 - October 2025
Faculty of Economics, Agricultural University of Plovdiv, Bulgaria