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Summary

A detail-oriented and highly adaptable professional with extensive experience in team management and quality assurance, seeking an entry-level remote position in IT customer service. Possesses a strong aptitude for learning new technologies, excellent problem-solving skills, and a calm, focused approach to managing complex situations. Fluent in English, Romanian, and Russian, with a commitment to providing outstanding support to end-users.

Work Experience

Supervisor / Quality Assurance Inspector | ARK Mechanical and Electrical Services
London, United Kingdom | June 2022 - July 2025

• Led and managed a team of five people, ensuring efficient project execution and effective communication to meet deadlines.
• Conducted meticulous quality assurance inspections on complex plumbing and ventilation systems, demonstrating an exceptional eye for detail and a systematic approach to problem identification.
• Documented and reported on system performance and issues for over 600 apartments, showcasing strong record-keeping and data management abilities.
• Independently researched and understood diverse technical systems (e.g., cold/hot water, heating, ventilation), demonstrating a strong capacity for self-guided learning and technical comprehension.

Education

Liceul Teoretic Recea | Gimnaziu
Recea, Rî*cani, Moldova | Graduated May 2022

Skills

• Languages: Romanian (Fluent), Russian (Fluent), English (Fluent)
• Technical Aptitude: Proficient in quickly learning and adapting to new software and technology, experienced in troubleshooting and system analysis.
• Customer Service: Strong verbal and written communication, active listening, and problem resolution.
• Core Competencies: Team Collaboration, Quality Assurance, Attention to Detail, Problem-Solving, Crisis Management.