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ABOUT ME

Applying for:
Internship Lead Generation Manager (Intern)

WORK EXPERIENCE

BEL-NB – Chishinau, Moldova
City: Chishinau | Country: Moldova
SMM Manager
[ 14/10/2018 – 09/05/2020 ]

Responsibilities:

• Content Creation – Developing engaging content (posts, images, videos) that showcases products like trophies, keychains, and souvenirs.
• Community Engagement – Interacting with followers, responding to comments and messages, and fostering a loyal online community.
• Audience Analysis – Analyzing audience data to identify preferences and trends, adjusting strategies accordingly.
• Collaboration with Other Teams – Working with design and product teams to ensure social media content is visually appealing and accurately represents products.

Requirements:

• Understanding of social media platforms (Instagram, Facebook, etc.).
• Excellent written and visual communication skills.
• Creativity and ability to create visually engaging content.

Tools Used:

• Facebook Business Suite, Instagram Insights
• Canva, Adobe Photoshop
• Google Analytics
• Trello (content planning)

Srl Qwernik – Chishinau, Moldova
City: Chishinau | Country: Moldova
Name of unit or department: Qwernik 1/3
Online Customer Support Consultant (English)
[ 09/10/2020 – 17/11/2024 ]

Responsibilities:

• Customer Assistance – Providing prompt, friendly, and effective support to customers via chat, email, and social media in English.
• Inquiry Resolution – Answering questions related to products, services, orders, and policies to ensure customer satisfaction.
• Order Tracking and Issue Resolution – Assisting customers with tracking orders, addressing complaints, and resolving issues promptly.
• Product Information – Delivering accurate information about product features, availability, and promotions.
• Documentation – Keeping detailed and accurate records of customer interactions and follow-ups in the company’s CRM system.

Requirements:

• Proficiency in English (B2)
• Communication and problem-solving skills.
• Familiarity with CRM software and online chat tools

Tools Used:

• CRM
• JIRA (issues related to providers)
• REDDY (team communication)
• Slack (team communication)
• Google Workspace (Docs, Sheets)

Micoro Group – Chishinau, Moldova
City: Chishinau | Country: Moldova
Furniture Sales Operator
[ 09/11/2015 – 17/08/2018 ]

• Order processing
• Customer consultation on product inquiries
• Providing information on delivery options and payment terms
• Catalog and pricing management
• Informing customers about product availability, promotions, and discounts
• Customer relationship management
• Engaging with new and returning customers
• Preparing proposals to increase interest in products
• Use of inventory and sales software
• Recording sales and tracking orders

Tools Used:

• Microsoft Excel (sales reports)
• Skype for Business

EDUCATION AND TRAINING

English Language Course
Studium md
[ 06/07/2022 – Current ]
City: Chishinau | Country: Moldova
Field(s) of study: Education
Final grade: B+
Level in EQF: EQF level 5
NQF Level: Certificate 2/3

Main subject / occupational skills covered:

• English Language Proficiency – Focus on grammar, vocabulary, and sentence structure for effective communication.
• Speaking and Listening Skills – Training in conversational English, pronunciation, and comprehension for clear verbal communication.
• Reading and Writing Skills – Development of reading comprehension and written expression, including formal and informal writing styles.
• Business English – Practical language skills for professional settings, including emails, presentations, and meetings.
• Cultural Awareness – Exposure to cultural nuances and idiomatic expressions for more natural interaction with native speakers.

SEO Basics (Free Course)
School Seo
[ 05/07/2018 – 20/09/2018 ]
City: Chishinau | Country: Moldova
Field(s) of study: Education
Level in EQF: EQF level 2

Main subject / occupational skills covered:

• SEO Fundamentals – Introduction to search engine optimization principles, including keyword research, on-page and off-page SEO.
• Keyword Research – Techniques for identifying relevant keywords to improve website visibility and attract target audiences.
• Content Optimization – Strategies for optimizing content to rank higher in search engine results.
• Technical SEO – Basics of website structure, meta tags, and mobile optimization for better search engine indexing.
• SEO Tools – Familiarity with tools like Google Analytics, Google Search Console, and keyword research platforms.
• Performance Tracking – Understanding of metrics to analyze and improve SEO performance over time.

Graphic designer
School of design at the Polytechnic University
[ 01/09/2015 – 01/09/2017 ]
City: Chishinau | Country: Moldova
Field(s) of study: Education
Level in EQF: EQF level 3

Main subject / occupational skills covered:

• Academic drawing
• Composition
• Design projects

LANGUAGE SKILLS

Mother tongue(s): Russian
Other language(s):

• English
  • Listening: B2
  • Reading: B2
  • Writing: B2
• Romanian
  • Listening: C1
  • Reading: C1
  • Writing: B2
  • Spoken Production: B1
  • Spoken Interaction: B1
  • Spoken Production: B2
  • Spoken Interaction: B2

Levels:

• A1 and A2: Basic user
• B1 and B2: Independent user
• C1 and C2: Proficient user

SKILLS

• Google (Drive, Gmail, Google Docs, Google Slides, Google Spreadsheets)
• Adobe Illustrator
• Davinci Resolve Studio
• Autodesk 3DMax
• Ableton Live
• Content Management System (WordPress)
• Adobe Photoshop
• Adobe Premiere
• Adobe AfterEffects