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ABOUT ME

• Willingness to work a flexible schedule.
• Responsibility, attentiveness, high level of organization.

Languages proficiency:

• Russian - Native
• Ukrainian - Intermediate
• English - Intermediate

WORK EXPERIENCE

• Tbilisi (2024 - Present)

  • User support (JIRA tickets)
  • Diagnosis and troubleshooting of VPN connections
  • Knowledge of VPN protocols
  • Log analysis and connection diagnostics
  • VPN configuration on Windows, macOS, iOS, Android
  • Working with knowledge bases and documentation
  • Working with Postman (API testing)
  • English proficiency at a technical support level

• Tbilisi (2022 - 2023)

  • Create instructions for support staff and volunteers
  • Verification and fact-checking of volunteers on the line
  • Communication and data exchange with partners
  • Volunteer onboarding
  • Managing and monitoring chat
  • Provided quality assurance services for internal CRM (bug reporting)

• Moscow (2019 - 2020)

  • Monitor student progress and ensure timely course completion.
  • Remind students about deadlines and help with learning difficulties.
  • Track payments, send reminders, and manage overdue payments.
  • Communicate with students via messengers, email, and phone calls.
  • Arrange academic leave if needed and assist with the process.
  • Cooperate with teachers and other departments to resolve student issues.
  • Keep records of student performance, attendance, and payments.

• Moscow (2018 - 2019)

  • Supervised online courses (moderation, online support for participants)

EDUCATION

• Moscow (2022)

  • Web Testing Mobile Testing API Testing
  • Full App Testing Test Management

• Saratov (2018)

  • Faculty of Law, Lawyer

SKILLS

• NETWORK TROUBLESHOOTING
• TECHNICAL DOCUMENTATION
• API TESTING
• TROUBLESHOOTING
• BUG REPORTING
• USER SUPPORT
• TESTING & QA

PROFESSIONAL EXPERIENCE

• NVPN Technical support manager
• HELPDESK MEDIA Support Manager
• SKILLFACTORY Student Support Coordinator (Data Analytics)
• GET COURSE PRODUCTION
• Production department assistant
• YANDEX PRACTICUM

EDUCATION

• Higher National Certificate
• SARATOV STATE UNIVERSITY
• Bachelor.