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Summary

I am a dedicated and technically skilled Technical Support Engineer with over 4 years of experience in IT support, mining equipment management, and customer service. Currently, I’m working as a Technical Support L2 at 1xBet, where I troubleshoot issues for internal projects. I have hands-on experience with Youtrack, Linux, and Windows systems. My expertise also includes managing industrial-scale mining farms, configuring hardware (GPUs, ASICs), and providing customer support in both technical and administrative roles.

I am highly motivated to continue my career in IT support, with a focus on international companies. I am looking for opportunities that offer professional growth and relocation support. I bring strong analytical skills, attention to detail, and a customer-focused approach to problem-solving.

Experience

Technical Support L2 1xBet | Tbilisi, Georgia
Sep 2023 – Present

• Provide technical support for internal projects, primarily communicating with colleagues and partners via corporate messenger.
• Reproduce reported issues by requesting page backups, analyzing problem data, and replicating the issues.
• Use Youtrack to log tickets for further investigation by the testing team if the issue is reproducible.
• Handle technical troubleshooting across Windows and Linux environments.

Customer Support Specialist Driving School | Tbilisi, Georgia
Mar 2023 – Aug 2023

• Assisted customers with registering for driving tests and appointments with the Traffic Police.
• Managed customer inquiries through phone and email, providing prompt and efficient service.
• Handled administrative tasks related to customer onboarding and document verification.

Hotel Administrator Private Hotel | Tbilisi, Georgia
Jul 2022 – Feb 2023

• Managed guest reservations, check-ins, and check-outs.
• Provided excellent customer service by addressing guests’ needs and resolving issues in a timely manner.
• Handled administrative duties, including processing payments and maintaining records.

Mining Equipment Technician Industrial Mining Farm | Moscow, Russia
Sep 2020 – Jun 2022

• Managed industrial-scale mining operations, overseeing the performance and maintenance of GPU and ASIC equipment.
• Configured and updated mining rigs, optimizing performance for cryptocurrency mining.
• Performed component soldering and minor repairs to ensure efficient equipment operation.

Mining Equipment Assistant Private Mining Equipment Supplier | Moscow, Russia
Sep 2019 – Aug 2020

• Assisted in receiving, testing, and sorting ASIC mining equipment.
• Conducted firmware updates and minor repairs to ensure the quality of the equipment before distribution.
• Consulted clients on equipment setup, troubleshooting, and performance optimization.

Education

Financial University under the Government of the Russian Federation
Applied Informatics
2018 – 2022 (incomplete)

Skills

• Technical Support: Youtrack, Linux, Windows
• Mining Equipment: GPU/ASIC configuration, firmware updates, component soldering
• Customer Support: Client consultation, troubleshooting, administrative support
• Languages: Russian (native), English (B1-B2)

Certifications

None at this time (actively seeking opportunities for certification and professional development)

Additional Information

• Open to relocation to Poland, Czech Republic, or other Schengen countries.
• Looking for a challenging role in IT support with opportunities for professional growth and skill development.