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Synergy Retail Support Ltd

• Position: Warehouse Operations Specialist
• Location: Northampton, UK
• Start Date: 2023-09-26

Responsibilities:

1. Pick and Retrieve Products: Efficiently select items from warehouse shelves based on customer orders using a picking list or RF scanner, ensuring accuracy and order fulfillment.
2. Verify Order Accuracy: Cross-check product codes, quantities, and descriptions to ensure that the correct items are selected for each order.
3. Pack Orders Securely: Carefully package products in appropriate containers to prevent damage during transit, ensuring they meet company and customer standards.
4. Process Returned Items: Receive and inspect returned products, ensuring they match the return reason and checking for damages or defects.
5. Update Inventory Records: Adjust inventory levels in the warehouse management system (WMS) to reflect returned items, ensuring accurate stock counts.
6. Assess Return Conditions: Evaluate returned items to determine if they can be restocked, repaired, or need to be discarded, following company guidelines.
7. Communicate with Customers and Teams: Collaborate with customer service team and other departments to resolve return issues, providing updates on return statuses and addressing inquiries when needed.

My Own Business

• Position: Owner/Sales Manager
• Location: Drochia, MD
• Start Date: 2020-10-01
• End Date: 2023-07-15

Responsibilities:

1. Sales Management: Overseeing the entire sales process, from identifying potential customers to closing deals and ensuring customer satisfaction.
2. Marketing Strategy Development: Creating and executing marketing strategies to promote products/services using both online platforms (social media, website) and traditional methods (advertising, flyers).
3. Inventory Management: Monitoring and maintaining inventory levels, placing orders with suppliers, and coordinating deliveries to ensure sales continuity.
4. Customer Service: Providing excellent customer service by addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
5. Financial Management: Managing revenues and expenses, generating invoices, tracking payments, and maintaining accurate financial records for the business.