Chișinău
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Skills
- Tactful and diplomatic
- Skilled multi-tasker
- Meticulous attention to detail
- MS Office
- Deadline-oriented
- Focused on customer satisfaction
- Client relations and retention
Profile
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Languages
- English
- Romanian
- Russian
Employment History
Mass Market Customer Relations Manager, Moldindconbank JSC, Balti
June 2013 – August 2024
- Identified opportunities for upselling and cross-selling during interaction with customers increasing revenue generation.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Promoted various bank products and services leading to increased sales.
- Recommended loan approvals and denials based on customer credit worthiness.
- Opened customer accounts and provided smooth onboarding services.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Adjusted client accounts with credits or debits matching current needs.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
Education
Bachelor’s degree in Economics, Alecu Russo Balti State University, Balti, Moldova
September 2004 – June 2010
Pentru a vedea datele de contact ale candidatului trebuie să vă înregistrați și să achitați pentru "Acces la baza de CV‑uri".
