Support Specialist 24/7

We are expanding our team and looking for a 24/7 Support Specialist to cover night and weekend shifts. This is not a dispatch or broker role — it’s a support position that ensures drivers and clients always have assistance when the office is closed.
What We Offer:

Competitive salary + night/weekend shift bonuses
Paid training on company processes, TMS systems, and emergency handling
Friendly, international team atmosphere
Official social package and bonus programs
Career growth opportunities in a U.S. logistics company

Your Responsibilities:

Handle incoming driver and customer calls during night shifts
Monitor truck status, load progress, GPS/ELD alerts, reefer temperature (if applicable)
Provide first-line assistance: answer questions, guide drivers, give updates
Escalate urgent matters to on-call managers (breakdowns, accidents, delays)
Coordinate emergency services (roadside assistance, towing, repairs, police if needed)
Keep accurate records in the company system and prepare reports for the day team

What We Expect:

English communication skills (B1–B2 minimum)
Calm, problem-solving mindset under pressure
Basic PC knowledge (Excel, TMS, GPS tools); dispatch/support experience is a plus
Responsibility and reliability — drivers depend on you at night
Ability to work night shifts and rotating weekends

Work Schedule:

Shift-based 24/7 coverage (night 00:00–08:00 or 12-hour shifts by rotation)
Office location: Chișinău (hybrid/remote options discussed individually)

Send CV: HR@AFCTEAM.MD
Call: +373 67 79 44 38
Website: AFCTEAM.MD