Junior Technical Support Specialist

Apply here - https://grnh.se/tkr7upr2teu

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What You’ll Be Driving:

Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
Monitoring product status and involving responsible teams in urgent or critical situations;
Collaborating closely with other departments to ensure timely and effective issue resolution;
Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
Responding to questions from regional customer support teams about various player issues.

What Makes You a GR8 Fit:

At least 1 year of experience in client support;
Intermediate+ English level;
Fluent in Ukrainian or Russian;
Familiarity with back-office systems, especially within gaming companies (a significant advantage);
Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);
Proficient in using Jira, Jira Service Management, and Zendesk;
Strong multitasking and dynamic prioritization skills;
Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;
Experience with monitoring and alerting tools.
Desirable skills and personal features:
Willingness and ability to work in shifts, including night shifts.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

Sports – gym, yoga, or any activity to keep you active;
Medical – insurance and wellness services;
Mental health– therapy or coaching support;
Home office – ergonomic furniture, gadgets, and tools;
Languages – courses to improve or learn new skills.

Work-life

Parental support with paid maternity/paternity leave and monthly childcare allowance;
20+ vacation days, unlimited sick leave, and emergency time off;
Remote-first setup with full tech support and coworking compensation;
Regular team events – online, offline, and offsite;
Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.