Dispatch Training and Quality Specialist

Route One Group represents a conglomerate of companies dedicated to revolutionizing the trucking industry. With over 10 years of experience in the American market and a strong presence in Chisinau, we provide a comprehensive range of services, including IT solutions, mobile applications, cutting-edge navigation systems, dispatching, logistics, freight, and vehicle transportation. Our commitment to innovation and adaptability positions us as a leader in connecting every aspect of the trucking industry.

Are you an experienced dispatcher who’s ready to step away from the daily pressure of load planning but still wants to use your skills? Join us as a Dispatch Training & Quality Specialist, where you’ll design training programs, coach team members, and ensure our dispatch department operates at the highest standards.

Schedule: 12PM – 9PM (Moldova time zone)

Responsibilities:

• Design, develop, and update training curriculum for new hires and existing dispatch staff.
• Conduct onboarding and continuous training sessions (in-person and online).
• Create tests and assessments to track knowledge and progress.
• Monitor daily dispatcher work for accuracy, compliance, and efficiency.
• Identify gaps, errors, or inefficiencies in dispatch operations and implement corrective actions.
• Analyze team performance and provide feedback to dispatchers and managers.
• Maintain training records, quality audit results, and improvement plans.

Requirements:

• 3+ years dispatch experience with strong knowledge of U.S. trucking operations.
• Solid understanding of load planning, customer service, and dispatch workflows.
• Excellent communication, presentation, and coaching skills.
• Ability to create training materials and adapt them for different learners.
• Patience and leadership skills to guide both new trainees and experienced staff.

Please use the following link to apply and submit your candidacy: https://secure7.saashr.com/ta/6204151.careers?ShowJob=554107480

Only applications submitted through this link will be reviewed.

Only selected candidates will be contacted for the interview.

*By submitting your application, you agree to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your information will be handled with strict confidentiality, stored securely, and will not be shared with third parties without your consent. If your application is not successful, your data will be retained only for as long as necessary and then securely deleted.