Business Analyst

Route One Grouprepresents a conglomerate of companies dedicated to revolutionizing the trucking industry. With over 10 years of experience in the American market and a strong presence in Chisinau, we provide a comprehensive range of services, including IT solutions, mobile applications, cutting-edge navigation systems, dispatching, logistics, freight, and vehicle transportation. Our commitment to innovation and adaptability positions us as a leader in connecting every aspect of the trucking industry.

The core objective of the Business Analyst role is to examine real-world trucking operations and user workflows in order to define, optimize, and enhance Route One’s digital solutions for U.S. truck drivers and trucking companies.

Schedule: Monday - Friday (9:00–18:00 or 10:00–19:00)

Key Responsibilities:

Conduct interviews and surveys with truck drivers and fleet managers; document insights and create Customer Journey Maps (CJM) and Pain Maps.
Identify real business processes, prepare descriptions and diagrams; define real-world usage scenarios of our applications.
Prepare requirements (BRD, user stories, use cases, acceptance criteria).
Collaborate with designers and developers to define screen structures, required fields, and validation rules.
Work closely with designers to gather user feedback by conducting interviews and identifying areas that are inconvenient, unclear, missing, or not functioning properly.

Additional responsibilities (Preferably to have experience):

Research new technologies and potential integrations for the company’s digital solutions, including collecting and analyzing partner API documentation, identifying relevant contacts, and clarifying data access terms.
Analyze user statistics and behavior using tools such as Google Analytics, Yandex.Metrica, and Hotjar to determine which features are most used, which screens create friction, and why some drivers fail to complete onboarding. Summarize insights and develop data-driven product hypotheses.

Requirements:

Bachelor’s degree in Business Administration, IT, Logistics, or related field.
Minimum of 3 years in a business or product analysis role, preferably within the trucking or logistics industry.
Proven experience conducting user interviews, surveys, and usability research.
Experience documenting business processes, creating diagrams, and defining requirements.
Strong spoken English (B2+) for communicating with U.S. truck drivers and reading technical documentation.
Familiarity with business analysis methodologies, ERP systems, and CRM software.
Experience analyzing user behavior with Google Analytics, Hotjar, or similar, will be a strong asset.
Basic understanding of API, integrations, and data formats (JSON, REST, CSV).
Awareness of fintech flows (payment authorization, settlement, refunds, tokenization) and compliance basics (PCI DSS, KYC, fraud prevention).
Exceptional analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to thrive in a dynamic, fast-paced environment.

Please use the following link to apply and submit your application (including CV and abrief project example (5–7 sentences) this can be from user research (e.g., customer interviews, usability studies), product analysis (e.g., feature or user flow evaluation), or business process documentation, describing what you analyzed, key insights, deliverables (CJM, pain map, requirements, diagrams, etc.), and the outcome.)
https://secure7.saashr.com/ta/6204151.careers?ShowJob=554126338

Only applications submitted through this link will be reviewed.

Only selected candidates will be contacted for the interview.
*By submitting your application, you agree to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your information will be handled with strict confidentiality, stored securely, and will not be shared with third parties without your consent. If your application is not successful, your data will be retained only for as long as necessary and then securely deleted.

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